Infinix Hot 6 PRO Most Common Problems & Solution FIX – TIPS & TRICKS!

Infinix Hot 6 PRO is another budget-oriented smartphone by the company, but is it perfect all around? Obviously no. First of All, in this article, we address some of the common issues and problems in Infinix Hot 6 PRO smartphone and next, with the proven solution to it. So, do stay until the end.

Infinix Hot 6 PRO Common Issues and Problems

Welcome, I am here to help you out with certain Issues on the Infinix Hot 6 PRO. Please do carefully go through all the topics that are covered under this article. PLEASE DO NOT RUSH. It will eventually help you 😀

To cure Heating Issue, Battery Problem & Laggy UI check this article.  How to Fix Heating, Battery Issue & Laggy UI Problem on your Android Phone.

Infinix Hot 6 PRO Problems Fix Issues Solution Tips Tricks

Tips & Tricks

Infinix Hot 6 PRO Phone unexpectedly shutting down

This issue is common among most of the Android smartphones. If this problem arises then consider the following steps –

How to fix sudden shut down in Infinix Hot 6 PRO?

    1. First of all, if you encounter this issue then you may want to take care of the heating issue as well. As, if the phone temperature rises up to the maximum level, then you can face this issue.
    2. Second, charge your phone fully and let the battery drain until the phone is completely shut down on its own.
    3. Lastly, you can perform a factory reset on the Infinix Hot 6 PRO. Do not restore backup thereafter, instead manually restore your data.

Also, Unlock Bootloader

If you follow the above steps and still encountering sudden shutdown, then its time to go to service center.

Infinix Hot 6 PRO Screen frozen or stuck

If your phone is stuck while doing a task or making phone calls or maybe while playing games. Then, follow the steps below.

How to fix screen froze or stuck on Infinix Hot 6 PRO?

    1. Firstly, if you are encountering the issue only in particular app such as Instagram. Then you don’t need to worry and blame your phone for that. The app needs the update or further optimization for the particular device model.
    2. If you are getting stuck on the default apps on Infinix Hot 6 PRO such as Phone, Messaging or the camera app. Then, go to setting > apps > default apps, then choose the app you are getting issues with and clear its cache.
    3. Lastly, a factory reset or phone format could help you solve the problem.

Also, Install TWRP Recovery or CWM Recovery

Consider the above steps and you are good to go 😀

Apps Opening slow on the Infinix Hot 6 PRO

If the apps on your phone are opening apps slower then is used to be, then follow the steps below.

How to Fix Apps opening slowly on Infinix Hot 6 PRO?

    1. Firstly, some apps by its nature open slowly, such as large graphics intensive games and apps such as Youtube. That should be fine.
    2. If every app is opening slow on your Infinix Hot 6 PRO then you need to restart your device, so that services could run fresh.
    3. Finally, go and wipe your Infinix Hot 6 PRO and start from a new device.

Also, How to Root

If the problem still arises, go to your nearest service provider.

Apps and Games Crashes Suddenly or Unexpectedly on the Infinix Hot 6 PRO

If you are one of few getting this problem, then you should solve the issue by following the steps below.

How to fix sudden app crashes on Infinix Hot 6 PRO?

  1. First, go to the Infinix Hot 6 PRO’s setting > apps, then click on the app which is crashing frequently and clear its data.
  2. Second, uninstall the app and install it again from the play store.
  3. Update the app from the play store.

Also, Install Custom ROM

This should probably fix your problem. If the problem is still there then drop a comment below describing your issue.

Bluetooth not connecting on the Infinix Hot 6 PRO

Bluetooth problems may occur from time to time while connecting with other devices. Take the following steps

How to fix Bluetooth connection issue on Infinix Hot 6 PRO? 

    1. First of all, make sure your phone is up to date. Check OTA updates and update the phone as soon as possible.
    2. Second, make sure your device is discoverable to other devices and vice versa.
    3. Lastly, try turning Bluetooth on and off for few times on the Infinix Hot 6 PRO

Also, Unroot the phone and go back to Stock ROM.

Above step will definitely make your Bluetooth connection stable.

Display cracked and touch not working on Infinix Hot 6 PRO

Your phone display is cracked and you want to access the data. Do following.

How to access data if phone touch is not working on Infinix Hot 6 PRO?

    1. Connect your phone to a computer or laptop via USB C cable. You can access your data from the PC.
    2. If you want to use some apps on the Infinix Hot 6 PRO, get an OTG cable and wireless keyboard and mouse. Connect OTG cable to the phone and connect the wireless receiver to the cable. You can access your phone just like a computer.

Also, Unlock Bootloader

Above, will help you access your Infinix Hot 6 PRO phone even if your touch is not working.

Wi-fi Connection problem or low range of Wi-fi on Infinix Hot 6 PRO

If your phone is getting the low range or wi-fi problem then take the following steps.

How to Fix Wi-fi Connection problem on Infinix Hot 6 PRO?

    1. First things first, check your router or modem. Try resetting its settings.
    2. Make sure there is no obstacle in front of the router.
    3. Also, turn your airplane mode on for 1 minute and turn it off again on the Infinix Hot 6 PRO.

Also, Install TWRP Recovery or CWM Recovery

If the above steps did not work for you, then try connecting your phone to a different Wi-fi connection and see if it’s the same or not. You may want to show your phone to the service center for any defects.

Cellular network issue or Mobile Data Problem on the Infinix Hot 6 PRO

If your phone is not getting the proper signal or mobile data network is not working as it used to work before then try the steps below.

How to fix Cellular network and Mobile Data network in Infinix Hot 6 PRO?

    1. Firstly, Take your sim card off and put it again.
    2. Turn on Airplane mode for 30 seconds and then turn it off.
    3. Tweak network settings from the settings menu on the Infinix Hot 6 PRO.
    4. Finally, go to the service provider and make him/her do the rest.

Also, Root the Phone

Your phone will work as expected by following steps. if you have any more issue regarding the network then drop a comment below.

Apps not downloading from the Play store on Infinix Hot 6 PRO

This is one of the common issues among Android users. Take the following steps.

How to Fix Apps not downloading from play store on Infinix Hot 6 PRO?

  1. First, Go to settings on the Infinix Hot 6 PRO and clear app data of the app Play Store.
  2. Then, Clear local search history from the Play store app.

Also, Unroot the phone and go back to Stock ROM.

This should solve your issue. If you have any other problems regarding play store do let me know in the comment section below. I will be happy to help you. 😀

That’s it we have covered all the issues and problems regarding Infinix Hot 6 PRO smartphone and How to FIX them. If there are any more issues with your Infinix Hot 6 PRO then drop a comment and I will update the article.

About Infinix Hot 6 PRO

Here are some of the key features and specifications of the newly launched Infinix Hot 6 PRO smartphone.

  • Firstly, it has a 5.99 inches display with a resolution of 720 by 1440 pixels. A total of pixels per inch.
  • And Infinix Hot 6 PRO also comes with Android 8 OREO.
  • And under the hood, Infinix Hot 6 PRO has a Snapdragon 425 chipset.
  • The Phone also comes with 3GB Ram and 32GB Storage. 
  • Furthermore, the camera sensor on Infinix Hot 6 PRO – 13MP rear camera and 5MP front shooter.
  • Finally, the battery on the Infinix Hot 6 PRO is a non-removable 4000 mAh.

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190 thoughts on “Infinix Hot 6 PRO Most Common Problems & Solution FIX – TIPS & TRICKS!”

  1. Ritik Jain
    Victoria says:

    How can I set my infinix hot 6 pro screen to be on while on the call?

    1. Ritik Jain
      Ritik Jain says:

      Hello Victoria,
      No, you can’t. However, when you turn on the speaker then it will turn your screen on all the time when on a call.

      1. Ritik Jain
        Julius says:

        how do you turn on speaker when it’s black

  2. Ritik Jain
    Mdsan says:

    The phone is not good at all its very slow I hate using the phone, the beating is to tell my friends and family not buy the phone because it’s a waste of money.

    1. Ritik Jain
      Ritik Jain says:

      Hello brother,
      Thanks for your user review. Other people will be benefitted by this feedback.

  3. Ritik Jain
    Josh says:

    I am having similar issues so there is nothing to do, about the screen being blank while someone is on call.

    1. Ritik Jain
      Ritik Jain says:

      Hello Josh,
      What you can do is go to the service center if available.

  4. Ritik Jain
    Olaniyi George says:

    I keep getting this notification that there is a message I haven’t sent but when I click on the notification it takes me to a blank message. Its been happening for about two months now.

    1. Ritik Jain
      Ritik Jain says:

      Hello Olaniyi,
      Can you tell me about this, like which app is showing the notification? Default message app or the third-party messenger.

  5. Ritik Jain
    Agiriga daryl says:

    Why is that if i close one of my back cameras the second back camera will not be showing anything.

    1. Ritik Jain
      Ritik Jain says:

      Hello Agiriga,
      This is how the camera works. They go hand in hand.

  6. Ritik Jain
    Ismail Aliyu says:

    I can’t view my messages on my hot 6 pro, each time I try to open the messaging app it keeps stopping and the same thing also happened with my Gmail app, any help about that?

    1. Ritik Jain
      Ritik Jain says:

      Hello Ismail,
      Are you talking about, you can’t open messages while on the lock screen? Then you need to toggle in the setting “show sensitive data”

  7. Ritik Jain
    Ajiboye says:

    Am trying to install a game sent to me and app but its telling me can not install. What should i do?

    1. Ritik Jain
      Ritik Jain says:

      Hello Ajiboye,
      Try enabling Unknown Sources in the setting.

  8. Ritik Jain
    segun says:

    It cannot download more apps it’s asking me to free up my memory and I am having 32GB with unused space of 29GB internal storage of 16GB with 10GB free space

    1. Ritik Jain
      Ritik Jain says:

      Hello Segun,
      Can you provide me with some screenshot of the problem you are having? Maybe that can give me more idea about the issue.

  9. Ritik Jain
    Billy Alpha says:

    My phone has been having problems with the network it always hungs and end up losing the signal…at times when called one find me off while am currently over heats.. Have tried upgrade from Carl are btw same thing kindly help

  10. Ritik Jain
    hadiza says:

    it don’t show me red light while charging it

    1. Ritik Jain
      Ritik Jain says:

      Hello Hadiza,
      Is it showing the light when any notification arrives?

  11. Ritik Jain
    Jully olomu says:

    my sim slot has refused to open, what do I do about this?

    1. Ritik Jain
      Ritik Jain says:

      Hello Jully,
      Take your device to the service provider.

  12. Ritik Jain
    Lare says:

    My phone network is not good

    1. Ritik Jain
      Ritik Jain says:

      Hello Lare,
      Kindly try with a different sim card.

  13. Ritik Jain
    Ajibola says:

    How can get my menu bar

  14. Ritik Jain
    Dan says:

    My phone since the Friday 5th, Oct 2018 has been shutting down unexpectedly even when not in use, a reoccurrence was on Sunday 7th, Oct 2018 when the phone was not in use totally.

    1. Ritik Jain
      Ritik Jain says:

      Hello Dan,
      I suggest You to full factory reset your Infinix Hot 6 Pro. And if it shut down again unexpectedly. Then I guess it’s time to see service people.

  15. Ritik Jain
    Tracey says:

    My phone keeps resetting it accept SIM card pin but if u type the password doesn’t accept to unlock bt calls can go through but I can’t access my apps.

    1. Ritik Jain
      Ritik Jain says:

      Hello Tracey,
      I am unable to understand your problem. Can you please be a little more informative.

  16. Ritik Jain
    quadri says:

    how to make the home, tabs and return key appear and disappear on the display.

    1. Ritik Jain
      Ritik Jain says:

      Hello Quadri,
      You can only do that if your phone has this feature. This feature is generally located in Setting > Display

  17. Ritik Jain
    amos says:

    I am stacked on updating apps. I have cleared cache, cleared data and all that but still, I can’t download anything over wifi from play store. please help.

    1. Ritik Jain
      Ritik Jain says:

      Hello Amos,
      You may update the play store app, if not. Try downloading over mobile data. Find out if it’s working.

  18. Ritik Jain
    Okanlawon says:

    I can’t make calls with my phone any time in tapa the phone icon it shows phone unfortunately stopped or phone keeps stopping.

    1. Ritik Jain
      Ritik Jain says:

      Hello Okanlawon,
      Kindly Go to apps > phone app > clear data or cache > force stop. I also suggest you to factory reset your device.

  19. Ritik Jain
    Amos says:

    Hello, my name is Amos my infinix hot 6 pro is misbehaving, it calls by itself. Its operate on it own. I bought it just least two months. Please, what could be the problem?

    1. Ritik Jain
      Ritik Jain says:

      Hello Amos,
      Touchscreen issue. Try visiting the service center.

  20. Ritik Jain
    Ricko roebox says:

    In-camera pro mode there is shutter speed, but it doesn’t work, how can I fix this problem?

    1. Ritik Jain
      Ritik Jain says:

      Hello Ricko,
      All you can do is factory reset your smartphone & see again if it is working.

  21. Ritik Jain
    owens says:

    I can’t adjust my hot 6 pro brightness. I need help.

    1. Ritik Jain
      Ritik Jain says:

      Hello Owens,
      You can do it in the setting > Display > Brightness.

      1. Ritik Jain
        owens says:

        I already tried that but it doesn’t work

  22. Ritik Jain
    Chocolates says:

    I want to put the Google Search engine on the screen of my infinix pro

    1. Ritik Jain
      Ritik Jain says:

      To do that, hold down your screen display & select widgets & then look for the google search widget & then place them.

  23. Ritik Jain
    Ene Ogbole says:

    Good evening, some of my photos won’t open, it just keeps whining and whining. Please help me out.

    1. Ritik Jain
      Ritik Jain says:

      Hello Ene,
      Try downloading third-party gallery app that is available on the play store. Just search for “gallery” on the store. Try accessing the image from that app.

  24. Ritik Jain
    Nwewor Samuel i says:

    I did not see call settings were is it plz

  25. Ritik Jain
    Joe Octave says:

    my message app closes when I try to read messages and play store won’t sign up and also my app closes.

    1. Ritik Jain
      Ritik Jain says:

      Hello Joe,
      That is the lag basically. keep an eye on the software update.

  26. Ritik Jain
    Joseph says:

    Hey, For some reason the pictures in my gallery aren’t showing. They are all blank, This is something that started about 2 days ago and I am confused and have no idea what next to do, Please help.
    Oh and my 4G net is ridiculously slow, I can’t watch online videos without the buffering.

    1. Ritik Jain
      Ritik Jain says:

      Hello Joseph,
      Try downloading third-party gallery app from the play store.

      1. Ritik Jain
        Kres says:

        I have same problem with Joseph
        When it’s happened i can not save any pictures, screenshot and even take a picture

  27. Ritik Jain
    Hapcute says:

    when I minimize thing in the phone, when I want to go back to it, it restarts instead of last memory. I hate this phone I swear.

    1. Ritik Jain
      Ritik Jain says:

      Hello Human,
      This is a budget phone, you should not be expecting much from the performance of this phone. I hope you understand. 😀

  28. Ritik Jain
    Aliyu says:

    please how do I optimize my applications, they keep on consuming my data and battery. my data network is bad too.

    1. Ritik Jain
      Ritik Jain says:

      Hello Aliyu,
      Kindly remove such apps that are consuming your battery even when you are not using them, such as Facebook.

  29. Ritik Jain
    Shokes says:

    Whenever am playing games two things happen. It doesn’t show full screen and it begins to lag.

    1. Ritik Jain
      Ritik Jain says:

      Hello Shokes,
      Your gameplay would not be smooth, as this is a budget smartphone. So, do not expect much from this. However, you can play casual games.

  30. Ritik Jain
    owens says:

    please I can’t reduce the brightness of my hot6 pro I need help on how to fix it

  31. Ritik Jain
    Nathan says:

    pls, my camera is malfunctioning.. can’t access my front camera and my flashlight is not coming up.

    1. Ritik Jain
      Ritik Jain says:

      Hello Nathan,
      Reboot or Restart your phone. If the problem does not go then make sure to factory reset your phone once.

  32. Ritik Jain
    Desmond says:

    my infinix hot 6 pro just stop giving out sound yesterday and I have tried everything I could even restart the phone.. what can I do?

    1. Ritik Jain
      Ritik Jain says:

      Hello Desmond,
      Your speaker may be damaged or malfunctioned. Head on to the service center. But before that factory reset your phone & check speaker again.

  33. Ritik Jain
    arena boy says:

    my phone had this minor speaker issue so they took the phone to care to fix It with the warranty on it. I got the phone back today and I can’t find that small arrow button on the left hand down Conner that helps to minimize the other Home button and back button. I’m really angry right now how can I bring back that small arrow key.

    1. Ritik Jain
      Ritik Jain says:

      Hello Boy,
      You can check in setting > Display.

  34. Ritik Jain
    Okonkwo chioma favour says:

    Pls I want to know why my infinix hot 6 will be plugged in but will not increase in % and also how to fix it

    1. Ritik Jain
      Ritik Jain says:

      Hello Okonkwo,
      If you have kept your phone on charge & it’s been 5 minutes & still the percentage has not gone u, then it could be a software issue. You can factory reset and see or try another charger & another port. And the best you can do is go to the service center.

  35. Ritik Jain
    Abdul says:

    my phone gets restart itself when I plug charger and when I try another charger, the same problem.

    I need a solution.

    1. Ritik Jain
      Ritik Jain says:

      Hello abdul,
      You need to show your device to the service center. They will probably reinstall the OS.

  36. Ritik Jain
    limo says:

    hello? my infinix hot 6 can’t allow me to change my font style, it keeps saying you can’t have root to change. please help.

    1. Ritik Jain
      Ritik Jain says:

      Hello Limo,
      Are you trying to change fonts of your phone with the help of third-party app?

      1. Ritik Jain
        Ayeni says:

        Please how do I fix my hot 6 pro it’s charging is slow

  37. Ritik Jain
    michael says:

    hello Ritik, my phone is infinix X5010 when chatting via message sometime I usually receive messages and sometimes I don’t. and when I put my lines in other phones I usually receive the other problem is when am being called people usually get am off

    1. Ritik Jain
      Ritik Jain says:

      Hello Michael,
      Start troubleshooting by factory resetting your phone.

  38. Ritik Jain
    Jones says:

    App crashing and saved data lost.

    1. Ritik Jain
      Ritik Jain says:

      Hello Jones,
      Infinix hot 6 pro is a budget device. And this is expected when you use the phone too much or heavy tasks. Reboot the device.

  39. Ritik Jain
    chika says:

    my Infinix hot 6 back camera is not clear at all. how can I set it? I just bought the phone new and the pictures are bloody hell.

    1. Ritik Jain
      Ritik Jain says:

      Hello Chika,
      I recommend you to –
      1. Reboot your device.
      2. Clean your back camera’s outer lens.
      3. Go in to the settings > Apps > Camera > Clear cache.
      4. If still, it does not work, then factory reset your phone and see.
      5. Or this is how the camera of this phone is. This is a budget phone so do not expect outstanding performance from the device.

  40. Ritik Jain
    Victoria Adebayo says:

    Hello Ritik, I can’t transfer or download pictures and videos to my phone. Each time I try to, I get the following message:-

    “Can’t download because no internal memory available. Please unmount it as a disk drive and try again”

    Meanwhile, internal memory has 9.07GB available and my SD card reads, 30.96GB available.

    Please any advice on what I should do?

    1. Ritik Jain
      Ritik Jain says:

      Hello Victoria,
      Try removing your SD card & then download the files. And see.

  41. Ritik Jain
    Favour says:

    Hello, plzzz I noticed that when I ON my data to start browsing,when am done browsing and I off it and maybe few minutes later I go to ON it again,it will not ON except I restart phone….why!!, Wat can I do plz? ..thank you

  42. Ritik Jain
    ali hammad says:

    hey please help
    my sensor is bad
    always when i make call it,s screen off never on till call ended by the other phone
    please advise how to stop it totally
    because i tried many ( screen guard ) it,s all bad

    1. Ritik Jain
      Ritik Jain says:

      Hello Ali,
      Is your phone working good without screen guard?

      1. Ritik Jain
        Richmond says:

        my infinix hot 6 pro is saying incorrect password while putting my password

        1. Ritik Jain
          Ritik Jain says:

          Hello Richmond,
          Then I Guess you are entering an incorrect password. Check if your password has been changed.

  43. Ritik Jain
    Agunbiade Samuel says:

    I just bought my infinix hot 6 pro and the screen wont just rotate and auto rotate is on …am confuses

    1. Ritik Jain
      Ritik Jain says:

      Hello Agunbiade,
      I hope you know that auto rotate works only in certain apps. I guess there is some problem with the sensor. Troubleshoot by factory resetting your phone & thereafter show the device to the service center.

  44. Ritik Jain
    Damilare says:

    My Infinix hot 6 battery drains quick. If I charged it 100% full, it won’t last more than 10 mins before it drops to 99%(without being used) What can I do?

    1. Ritik Jain
      Ritik Jain says:

      Hello brother,
      It is normal.

  45. Ritik Jain
    Matthew Semilore says:

    Hello, my name is Matthew semilore, my hot 6 pro suddenly gives a rise in brightness and reduces like that itself… plz help me with it

    1. Ritik Jain
      Ritik Jain says:

      Hello Matthew,
      Your phone brightness is set to automatic, you can disable that option in setting > Display.

  46. Ritik Jain
    EMMANUEL says:

    Please my hot 6 pro gets hot (high temperature), when am browsing the internet, please what is the solution to that?

    1. Ritik Jain
      Ritik Jain says:

      Hello Emmanuel,
      It is totally fine and normal. Are you using your internet with mobile data service?

  47. Ritik Jain
    Jay says:

    My infinix hot 6 pro is 2gn ram and 8gb internal storage instead of 16gb what would have been the cause. I flashed the phone before using it.

    1. Ritik Jain
      Ritik Jain says:

      Hello Jay,
      8GB is the unused memory that the device is showing you.

  48. Ritik Jain
    Nikkii says:

    I keep getting app not installed whenever I tried updating my apps and I’ve already set it to accept unknown source.. Whats going on

  49. Ritik Jain
    Seyi says:

    I bought my phone like this. The Navbar home button is circle and, I have issues with accesibility. I just need to knkw what is happening. I’ve checked if it’s original and it is. I am confused pls help.

  50. Ritik Jain
    Kene says:

    My infinix hot 6 does not have menu button
    What can i do about it

    1. Ritik Jain
      sam says:

      long press on an open space, click on widgets, then draw the “A-Z” icon to menu space👍

  51. Ritik Jain
    Ade says:

    my infinix hot 6 is consume Heat if I on h+ without
    browse, and tell me what to do or should I return it to where I buy it because is not up to a week

  52. Ritik Jain
    Aminat says:

    Hello my name is Aminat, plz I my infinity hot 6 pro has been having storage space issue, I got a memory card but can’t use it as internal storage, it’s really bothering me cos I can’t save or download on it. How do I set my memory card as internal storage

  53. Ritik Jain
    Jeffie says:

    Am using Infinix Hot 6 pro,and every time I try to freeze some apps(using XOS freezer), I get this notification ”pin icons to screen”.
    How can this be solved?

  54. Ritik Jain
    Edwin says:

    please my infinix hot6 pro power button just stopped functioning without hitting on anything what could be the reason?

    1. Ritik Jain
      Ritik Jain says:

      Hello Edwin,
      Maybe it just got loose inside.

  55. Ritik Jain
    David says:

    My infinix hot X606Bstarted misbehaving suddenly. It just wouldn’t unlock when I enter my password or my finger print. I type in my password but the enter key wouldn’t respond. Finger print scan wouldn’t respond. Please help

    1. Ritik Jain
      Ritik Jain says:

      Hello David,
      This may be due to software lag. Reboot your device.

  56. Ritik Jain
    Ibifuro adele says:

    I can’t send any text message it’s annoying me

  57. Ritik Jain
    Maxwebber says:

    Hello Sir, please my spellchecker is not working especially if i am using Touchpall application that comes with the phone. I have tried other applications from google play store like swift key and Go keyboard yet same results. Please any advice on what to do. I have also done factory reset yet same outcome.

  58. Ritik Jain
    Ola says:

    My infinix hot 6 pro always do an automatic system update (OTP) and its use to consume my MB, pls. Any tips to do to stop the automatic update

    1. Ritik Jain
      Ritik Jain says:

      Hello Ola,
      You can go to setting > software Update > and choose how updates are installed & downloaded on the phone.

  59. Ritik Jain
    Lucky says:

    When I shot my camera, the pic always shakes. Pls help me

  60. Ritik Jain
    Sally says:

    Hello my infinix hot 6 pro has gone off on its own I thought it had a low battery but now its battery full and its still off what should I do

    1. Ritik Jain
      Ritik Jain says:

      Hello Sally,
      If your phone is not turning on, then the phone has got some issue, it can be that the power button is not registering the press or it may also be an internal issue. Go to the service center.

  61. Ritik Jain
    Akin says:

    My hot 6 pro has never shown the 4g network and the 3g is not even stable at all. Its frustrating me

    1. Ritik Jain
      Ritik Jain says:

      Hello Akin,
      Check with different Sim cards.

  62. Ritik Jain
    Lawal says:

    I’m unable to install app on My infinix hot 6 pro, what’s wrong here.. Please help

    1. Ritik Jain
      Ritik Jain says:

      Hello Lawal,
      What error are you encountering?

  63. Ritik Jain
    Lawal says:

    After downloading the app, if i want to install it, it will right app not installed.. I’ve try the unknown sources settings yet no different

  64. Ritik Jain
    Michael says:

    I wanted to charge my phone and switch it off, not less 30 mins when I checked back, I switched it on and press my passcode to start it up , and I keep pressing it but it keep saying wrong password.

  65. Ritik Jain
    Okiki says:

    My infinity hot 6pro battery is not good likewise I can’t see the third home key

  66. Ritik Jain
    sam says:

    why are some features not available & some apps do crash on my phone

  67. Ritik Jain
    chioma favour says:

    i got my infinix hot 6 recently and i have been using my laptop to charge it, then i suddenly stop increasing in percentage when i charge, i changed the battery and charging port but is still the same thing. it show that its charging but wont increase in percentage. what exactly is the problem and what do i do?

  68. Ritik Jain
    Toyin Rachael says:

    Why is it that my hot 6 camera has turn upside down

  69. Ritik Jain
    Sirisha jampala says:

    I bought this phone when i was in India. Recently i came to canada and bought local sim card. I inserted SIM card .i can able to make calls and receive calls. But data services are not working .i have checked with the service provider and tried whatever they asked me to do.but still no luck. The same card is working in other problem should be with the mobile.i feel like this mobile is waste and have to buy new in canada without internet we cant survive outside.please help

  70. Ritik Jain
    Agyemang Samuel says:

    there are too many icons on my infinix hot 6, how do i unpin or remove these icons from the fon screen?? pls help

  71. Ritik Jain
    Love says:

    My infinix hot6 sreen is dim its not as bright as other infinix hot 6 and has caursed the camera 2 be dull while snapping what do i do

  72. Ritik Jain
    Yuzy says:

    My hot 6x is slow and eats up ram quickly just one app opened is now showing 1940/3gig used what can I do?

  73. Ritik Jain
    Ayoola Feranmi says:

    My phone goes off and on while charging… Please what should I tired of this infinix hot 6

  74. Ritik Jain
    Charles says:

    My infinix hot 6 pro never for once displayed the H+. What could be the problem and the solution?

  75. Ritik Jain
    Samuel says:

    When someone is calling me the phone does not show out the person that is calling me it will only be ringing and I don’t know what to say to start seeing my call please help

  76. Ritik Jain
    Olubunmi says:

    My infinix hot 6 has stopped the settings for screen lock in which without it I can’t use my fingerprints lock. How can make it work?

    1. Ritik Jain
      Ritik Jain says:

      Hello Olubunmi,
      This may be a software issue, try a full factory reset if you can. That may help.

  77. Ritik Jain
    Michael Adadu says:

    Hello am having some issues of software on my hot 6 pro, the phone was flash and formatted but still having issues, my camera is not working it keeps tell me error that I should restart my phone and if I restart my phone it will start tripping off and on something will be showing on the screen asking me to close or open which doesn’t work. Please, I need help because I can’t use my phone.

    1. Ritik Jain
      Ritik Jain says:

      Hello Michael,
      Is the issue arriving after the phone was flash and formatted?

  78. Ritik Jain
    Ify says:

    Hello, please my phone just unexpectedly went to showing XOS hummingbird for a very very long time. Tried putting it back on but when I put in my pin and tap the “okay” button, it hooks and then goes off. Tried restarting it but the problem still persists. Please help.

  79. Ritik Jain
    Cami N says:

    Hi, I hope you’re well
    So my phone has started to act funny recently. First, it would show me that the Facebook app is not working and I had to delete it and I want to install it again but App store is not letting me. And then when I got to my gallery I can’t see any of my pictures, its just showing me blank pictures and I have a game I play every day and today it’s showing me that there’s a problem with my device and I can’t play it, it says that I have to restart my phone but I’ve already done that and nothing has changed and my phone has just been acting weird, I can’t do much in many apps, please help me !

    1. Ritik Jain
      Ivan ival says:

      Hello members i have my phone infinix hot 6 pro but sim 1 when I put sim card I can connect on the internet, receiving calls but I cannot call someone, when I try to call it brings call ended, i need your help members, but when I put it in sim 2 everything is ok I can call end receive

  80. Ritik Jain
    Akil says:

    Infinx hot 6 Pro is having software problem how to solve

  81. Ritik Jain
    Tochi says:

    my gallery refuses to open and most of the apps are failing, also the phone has refused to install new apps and it’s not detecting the memory card again

  82. Ritik Jain
    Sewa Ajibade says:

    Please I really hope you have a solution to my problem, I’ve checked everywhere and I can’t find one. My phone is connected to good wifi and I can browse and watch videos on YouTube but all my online games keep saying connection error. Secondly, I can’t create a fingerprint password why?

  83. Ritik Jain
    Azeez Olayemi H says:

    when i try to minimize apps and to clear off the junks, i can’t lock some apps and prevent it from been cleared

  84. Ritik Jain
    chinenye orji says:

    my infinix hot 6 is having one problem, it will be functioning and responding well but once I on the data connection, it will start hanging badly. the phone is not even up to 2 months. please help me with the solution because I rarely browse now

  85. Ritik Jain
    uche says:

    my screen goes blank when am about to make a call. what do i do please.

  86. Ritik Jain
    victor ivy says:

    what the best gallery app to download on infinix hot6
    and check pictures on my hot 6is slow

  87. Ritik Jain
    Abigael Solomon says:

    my infinix hot 6 pro is locked am unable to open it with my password and also unable to do a hard reset. pls what do i do

  88. Ritik Jain
    SULE bello says:

    Why my screen will not agree used an even touch will not let u touch an again the phone no agree off?hot 6

  89. Ritik Jain
    Philip Ayowe says:

    Please how do i turn my infinity hot 6pro to a 4g

  90. Ritik Jain
    Munir Abubakar says:

    My infinix hot6 pro answers call automatically and I don’t want it, I need help

  91. Ritik Jain


  92. Ritik Jain
    Mazen says:

    My full screen display button
    Is disappeared what should i do

  93. Ritik Jain
    Nathaniel Otabil says:

    My network runs slow.
    How can I fix it a

  94. Ritik Jain
    Joshua Komta says:

    Please how can i change the gmail notification alert

  95. Ritik Jain
    Panom says:

    Help out. My infinix hot 6 has got a problem. when I try to unlock it only one time, it says try again in 30 seconds while I used the pattern that I have been using. What can I do?

    1. Ritik Jain
      Ritik Jain says:

      Hello Panom,
      No need to worry, somebody tried to enter an incorrect password for more than 5 times.

  96. Ritik Jain
    David Bankesie says:

    Please, when I try making a call with my sim 1 it does not go at all. Always call ended.
    What should I do? Is it settings if so then how will I do that. Just need your help. Thanks

    1. Ritik Jain
      Ritik Jain says:

      Hello David,
      Try to insert your sim into another device & try making a call with other phones. We need to check if the problem is with the SIM network or your smartphone.

  97. Ritik Jain
    Ada says:

    How do I get my phone to unfreeze when the screen is not responding

  98. Ritik Jain
    Daniel Brown says:

    My phone’s camera is not working it only says media server died so I can’t take pictures with my phone for some days now I want to know the if there is a way you can help me to fix it up.

    1. Ritik Jain
      Ritik Jain says:

      Hello Daniel,
      Check your SD card & internal storage. Is it full?

  99. Ritik Jain
    Darlington says:

    My phone has been entering loudspeaker automatically when I receive or call someone

    1. Ritik Jain
      Ritik Jain says:

      Hello Darlington,
      Perform a full factory reset.

  100. Ritik Jain
    Maxwell says:

    I changed the screen on my Infinix Hot 6 pro and since then the screen locks itself without me pressing the power button and wakes without receiving any Notification…and when i touch the bottom of the screen it locks also…wat may be the cause and what is the solution??

    1. Ritik Jain
      Ritik Jain says:

      Hello Maxwell,
      Have you changed the full display? Replacement?

  101. Ritik Jain
    clement says:

    my screen keeps a long time to wake from sleep especially when It sleeps for a long time

    1. Ritik Jain
      Ritik Jain says:

      Hello Clement,
      This is because the phone is very slow & can show signs of hanging. That is completely normal. I recommend you to reboot your phone at least once a day.

  102. Ritik Jain
    Kenny says:

    How many gigabytes does the phone system of infinite hot 6 pro consume 16gRom /2gRam

    1. Ritik Jain
      Ritik Jain says:

      Hello Kenny,
      Do you mean how much storage is used by the OS by default?

  103. Ritik Jain
    Ken says:

    Some infinix show a red light on the left upper corner while charging but my hot 6 does not. does it lack that function?

  104. Ritik Jain
    Jerome says:

    Hi I have some issues about my phone I cannot install any apps like messenger which is a most useful app. can you help me with this…. not just messenger but all apps that I want… it won’t install. please help

    1. Ritik Jain
      Ritik Jain says:

      Hello Jerome,
      Can you tell us what error your phone is showing when you are trying to download?

  105. Ritik Jain
    Naa says:


    My touch operates on its own. What should I do?

    1. Ritik Jain
      Ritik Jain says:

      Get it checked in the service center.

  106. Ritik Jain
    Ab says:

    How to set the SMS delivery report on hot 6 pro so u can know exactly when the SMS deliver to the person you send SMS to

  107. Ritik Jain
    Temi says:

    I cannot pick calls on my infinix hot 6 pro. When I receive a call, it rings and vibrates but prompts to either receive or reject a call is not displayed. Pls, how do I fix?

    1. Ritik Jain
      Ritik Jain says:

      Hello Temi,
      Perform a full factory reset of your phone.

  108. Ritik Jain
    Uyaba hella says:

    Hello got a problem
    My infinix hot 6 is three weeks old but whenever I try to send pictures and videos to my Whatsapp friends they aren’t clear and even if I am to post on my WhatsApp status still they aren’t clear..why????
    My selfie camera is not clear while taking pics why??

    1. Ritik Jain
      Ritik Jain says:

      Hello Uyaba,
      Kindly check your internet connection while sending pictures. Also, make sure you wipe your front camera outer lens so that all the smudges go away & thus giving you a clearer picture.

  109. Ritik Jain
    Brian says:

    my infinix hot 6 is not charging after it got drained, shows as if it is charging but not really charging, still at 0%
    kindly help

    1. Ritik Jain
      Ritik Jain says:

      Hello Brian,
      Kindly check the charging power adaptor, try using some other. If the problem still exists then show your device to the service center.

  110. Ritik Jain
    sheikh Daud Ishola says:

    pls…My infinix hot6 loudspeaker has stopped…pls how do I rectify it.

    1. Ritik Jain
      Ritik Jain says:

      Hello Sheikh,
      Do you mean that your speaker is not working? or just in call loudspeaker?

  111. Ritik Jain
    pawpaw says:

    I am having a problem with the network it shows little or no signal I am getting fed up of the phone please any solution

    1. Ritik Jain
      Ritik Jain says:

      Try changing sim card, the one you are using is maybe low on the network over there in your area.

  112. Ritik Jain
    Johnny Jay says:

    How do I cancel system auto updates on my infinix hot 6 pro. Pls help me

  113. Ritik Jain
    umar says:

    my infinix hot 6 pro has a problem of brightness the brightness cannot be reduce

    1. Ritik Jain
      Ritik Jain says:

      Hello Umar,
      You can turn off auto brightness from the settings.

  114. Ritik Jain
    Gloria Aniuchi says:

    The “Settings” on my Infinix Hot 6 pro is not opening. What do I do?

    1. Ritik Jain
      Ritik Jain says:

      Hello Gloria,
      Reboot your phone, or try a factory reset.

  115. Ritik Jain
    Mark says:

    please how can I switch over from internal memory to SD memory card in my Infinix hot 6 S3 (X573)

    1. Ritik Jain
      Ritik Jain says:

      Hello Mark,
      You can transfer all your media files from the internal storage to the external SD card by cut & paste from file manager app.

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