Infinix Hot 6 PRO Most Common Problems & Solution FIX – TIPS & TRICKS!


Infinix Hot 6 PRO is another budget-oriented smartphone by the company, but is it perfect all around? Obviously no. First of All, in this article, we address some of the common issues and problems in Infinix Hot 6 PRO smartphone and next, with the proven solution to it. So, do stay until the end.


Infinix Hot 6 PRO Common Issues and Problems

Welcome, I am here to help you out with certain Issues on the Infinix Hot 6 PRO. Please do carefully go through all the topics that are covered under this article. PLEASE DO NOT RUSH. It will eventually help you 😀

To cure Heating Issue, Battery Problem & Laggy UI check this article.  How to Fix Heating, Battery Issue & Laggy UI Problem on your Android Phone.

Infinix Hot 6 PRO Problems Fix Issues Solution Tips Tricks

Tips & Tricks

Infinix Hot 6 PRO Phone unexpectedly shutting down

This issue is common among most of the Android smartphones. If this problem arises then consider the following steps –

How to fix sudden shut down in Infinix Hot 6 PRO?

    1. First of all, if you encounter this issue then you may want to take care of the heating issue as well. As, if the phone temperature rises up to the maximum level, then you can face this issue.
    2. Second, charge your phone fully and let the battery drain until the phone is completely shut down on its own.
    3. Lastly, you can perform a factory reset on the Infinix Hot 6 PRO. Do not restore backup thereafter, instead manually restore your data.

Also, Unlock Bootloader

If you follow the above steps and still encountering sudden shutdown, then its time to go to service center.


Infinix Hot 6 PRO Screen frozen or stuck

If your phone is stuck while doing a task or making phone calls or maybe while playing games. Then, follow the steps below.

How to fix screen froze or stuck on Infinix Hot 6 PRO?

    1. Firstly, if you are encountering the issue only in particular app such as Instagram. Then you don’t need to worry and blame your phone for that. The app needs the update or further optimization for the particular device model.
    2. If you are getting stuck on the default apps on Infinix Hot 6 PRO such as Phone, Messaging or the camera app. Then, go to setting > apps > default apps, then choose the app you are getting issues with and clear its cache.
    3. Lastly, a factory reset or phone format could help you solve the problem.

Also, Install TWRP Recovery or CWM Recovery

Consider the above steps and you are good to go 😀


Apps Opening slow on the Infinix Hot 6 PRO

If the apps on your phone are opening apps slower then is used to be, then follow the steps below.

How to Fix Apps opening slowly on Infinix Hot 6 PRO?

    1. Firstly, some apps by its nature open slowly, such as large graphics intensive games and apps such as Youtube. That should be fine.
    2. If every app is opening slow on your Infinix Hot 6 PRO then you need to restart your device, so that services could run fresh.
    3. Finally, go and wipe your Infinix Hot 6 PRO and start from a new device.

Also, How to Root

If the problem still arises, go to your nearest service provider.

Apps and Games Crashes Suddenly or Unexpectedly on the Infinix Hot 6 PRO

If you are one of few getting this problem, then you should solve the issue by following the steps below.

How to fix sudden app crashes on Infinix Hot 6 PRO?

  1. First, go to the Infinix Hot 6 PRO’s setting > apps, then click on the app which is crashing frequently and clear its data.
  2. Second, uninstall the app and install it again from the play store.
  3. Update the app from the play store.

Also, Install Custom ROM

This should probably fix your problem. If the problem is still there then drop a comment below describing your issue.


Bluetooth not connecting on the Infinix Hot 6 PRO

Bluetooth problems may occur from time to time while connecting with other devices. Take the following steps

How to fix Bluetooth connection issue on Infinix Hot 6 PRO? 

    1. First of all, make sure your phone is up to date. Check OTA updates and update the phone as soon as possible.
    2. Second, make sure your device is discoverable to other devices and vice versa.
    3. Lastly, try turning Bluetooth on and off for few times on the Infinix Hot 6 PRO

Also, Unroot the phone and go back to Stock ROM.

Above step will definitely make your Bluetooth connection stable.

Display cracked and touch not working on Infinix Hot 6 PRO

Your phone display is cracked and you want to access the data. Do following.

How to access data if phone touch is not working on Infinix Hot 6 PRO?

    1. Connect your phone to a computer or laptop via USB C cable. You can access your data from the PC.
    2. If you want to use some apps on the Infinix Hot 6 PRO, get an OTG cable and wireless keyboard and mouse. Connect OTG cable to the phone and connect the wireless receiver to the cable. You can access your phone just like a computer.

Also, Unlock Bootloader

Above, will help you access your Infinix Hot 6 PRO phone even if your touch is not working.


Wi-fi Connection problem or low range of Wi-fi on Infinix Hot 6 PRO

If your phone is getting the low range or wi-fi problem then take the following steps.

How to Fix Wi-fi Connection problem on Infinix Hot 6 PRO?

    1. First things first, check your router or modem. Try resetting its settings.
    2. Make sure there is no obstacle in front of the router.
    3. Also, turn your airplane mode on for 1 minute and turn it off again on the Infinix Hot 6 PRO.

Also, Install TWRP Recovery or CWM Recovery

If the above steps did not work for you, then try connecting your phone to a different Wi-fi connection and see if it’s the same or not. You may want to show your phone to the service center for any defects.

Cellular network issue or Mobile Data Problem on the Infinix Hot 6 PRO

If your phone is not getting the proper signal or mobile data network is not working as it used to work before then try the steps below.

How to fix Cellular network and Mobile Data network in Infinix Hot 6 PRO?

    1. Firstly, Take your sim card off and put it again.
    2. Turn on Airplane mode for 30 seconds and then turn it off.
    3. Tweak network settings from the settings menu on the Infinix Hot 6 PRO.
    4. Finally, go to the service provider and make him/her do the rest.

Also, Root the Phone

Your phone will work as expected by following steps. if you have any more issue regarding the network then drop a comment below.

Apps not downloading from the Play store on Infinix Hot 6 PRO

This is one of the common issues among Android users. Take the following steps.

How to Fix Apps not downloading from play store on Infinix Hot 6 PRO?

  1. First, Go to settings on the Infinix Hot 6 PRO and clear app data of the app Play Store.
  2. Then, Clear local search history from the Play store app.

Also, Unroot the phone and go back to Stock ROM.

This should solve your issue. If you have any other problems regarding play store do let me know in the comment section below. I will be happy to help you. 😀

That’s it we have covered all the issues and problems regarding Infinix Hot 6 PRO smartphone and How to FIX them. If there are any more issues with your Infinix Hot 6 PRO then drop a comment and I will update the article.


About Infinix Hot 6 PRO

Here are some of the key features and specifications of the newly launched Infinix Hot 6 PRO smartphone.

  • Firstly, it has a 5.99 inches display with a resolution of 720 by 1440 pixels. A total of pixels per inch.
  • And Infinix Hot 6 PRO also comes with Android 8 OREO.
  • And under the hood, Infinix Hot 6 PRO has a Snapdragon 425 chipset.
  • The Phone also comes with 3GB Ram and 32GB Storage. 
  • Furthermore, the camera sensor on Infinix Hot 6 PRO – 13MP rear camera and 5MP front shooter.
  • Finally, the battery on the Infinix Hot 6 PRO is a non-removable 4000 mAh.

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90 thoughts on “Infinix Hot 6 PRO Most Common Problems & Solution FIX – TIPS & TRICKS!”

  1. Victoria says:

    How can I set my infinix hot 6 pro screen to be on while on the call?

    1. Ritik Jain says:

      Hello Victoria,
      No, you can’t. However, when you turn on the speaker then it will turn your screen on all the time when on a call.

  2. Mdsan says:

    The phone is not good at all its very slow I hate using the phone, the beating is to tell my friends and family not buy the phone because it’s a waste of money.

    1. Ritik Jain says:

      Hello brother,
      Thanks for your user review. Other people will be benefitted by this feedback.

  3. Josh says:

    I am having similar issues so there is nothing to do, about the screen being blank while someone is on call.

    1. Ritik Jain says:

      Hello Josh,
      What you can do is go to the service center if available.

  4. Olaniyi George says:

    I keep getting this notification that there is a message I haven’t sent but when I click on the notification it takes me to a blank message. Its been happening for about two months now.

    1. Ritik Jain says:

      Hello Olaniyi,
      Can you tell me about this, like which app is showing the notification? Default message app or the third-party messenger.

  5. Agiriga daryl says:

    Why is that if i close one of my back cameras the second back camera will not be showing anything.

    1. Ritik Jain says:

      Hello Agiriga,
      This is how the camera works. They go hand in hand.

  6. Ismail Aliyu says:

    I can’t view my messages on my hot 6 pro, each time I try to open the messaging app it keeps stopping and the same thing also happened with my Gmail app, any help about that?

    1. Ritik Jain says:

      Hello Ismail,
      Are you talking about, you can’t open messages while on the lock screen? Then you need to toggle in the setting “show sensitive data”

  7. Ajiboye says:

    Am trying to install a game sent to me and app but its telling me can not install. What should i do?

    1. Ritik Jain says:

      Hello Ajiboye,
      Try enabling Unknown Sources in the setting.

  8. segun says:

    It cannot download more apps it’s asking me to free up my memory and I am having 32GB with unused space of 29GB internal storage of 16GB with 10GB free space

    1. Ritik Jain says:

      Hello Segun,
      Can you provide me with some screenshot of the problem you are having? Maybe that can give me more idea about the issue.

  9. Billy Alpha says:

    My phone has been having problems with the network it always hungs and end up losing the signal…at times when called one find me off while am currently on..it over heats.. Have tried upgrade from Carl are btw same thing kindly help

  10. hadiza says:

    it don’t show me red light while charging it

    1. Ritik Jain says:

      Hello Hadiza,
      Is it showing the light when any notification arrives?

  11. Jully olomu says:

    my sim slot has refused to open, what do I do about this?

    1. Ritik Jain says:

      Hello Jully,
      Take your device to the service provider.

  12. Lare says:

    My phone network is not good

    1. Ritik Jain says:

      Hello Lare,
      Kindly try with a different sim card.

  13. Ajibola says:

    How can get my menu bar

  14. Dan says:

    My phone since the Friday 5th, Oct 2018 has been shutting down unexpectedly even when not in use, a reoccurrence was on Sunday 7th, Oct 2018 when the phone was not in use totally.
    Advice!

    1. Ritik Jain says:

      Hello Dan,
      I suggest You to full factory reset your Infinix Hot 6 Pro. And if it shut down again unexpectedly. Then I guess it’s time to see service people.

  15. Tracey says:

    My phone keeps resetting it accept SIM card pin but if u type the password doesn’t accept to unlock bt calls can go through but I can’t access my apps.

    1. Ritik Jain says:

      Hello Tracey,
      I am unable to understand your problem. Can you please be a little more informative.

  16. quadri says:

    how to make the home, tabs and return key appear and disappear on the display.

    1. Ritik Jain says:

      Hello Quadri,
      You can only do that if your phone has this feature. This feature is generally located in Setting > Display

  17. amos says:

    I am stacked on updating apps. I have cleared cache, cleared data and all that but still, I can’t download anything over wifi from play store. please help.

    1. Ritik Jain says:

      Hello Amos,
      You may update the play store app, if not. Try downloading over mobile data. Find out if it’s working.

  18. Okanlawon says:

    I can’t make calls with my phone any time in tapa the phone icon it shows phone unfortunately stopped or phone keeps stopping.

    1. Ritik Jain says:

      Hello Okanlawon,
      Kindly Go to apps > phone app > clear data or cache > force stop. I also suggest you to factory reset your device.

  19. Amos says:

    Hello, my name is Amos my infinix hot 6 pro is misbehaving, it calls by itself. Its operate on it own. I bought it just least two months. Please, what could be the problem?
    Thanks.

    1. Ritik Jain says:

      Hello Amos,
      Touchscreen issue. Try visiting the service center.

  20. Ricko roebox says:

    In-camera pro mode there is shutter speed, but it doesn’t work, how can I fix this problem?

    1. Ritik Jain says:

      Hello Ricko,
      All you can do is factory reset your smartphone & see again if it is working.

  21. owens says:

    I can’t adjust my hot 6 pro brightness. I need help.

    1. Ritik Jain says:

      Hello Owens,
      You can do it in the setting > Display > Brightness.

      1. owens says:

        I already tried that but it doesn’t work

  22. Chocolates says:

    I want to put the Google Search engine on the screen of my infinix pro

    1. Ritik Jain says:

      Hello,
      To do that, hold down your screen display & select widgets & then look for the google search widget & then place them.

  23. Ene Ogbole says:

    Good evening, some of my photos won’t open, it just keeps whining and whining. Please help me out.

    1. Ritik Jain says:

      Hello Ene,
      Try downloading third-party gallery app that is available on the play store. Just search for “gallery” on the store. Try accessing the image from that app.

  24. Nwewor Samuel i says:

    I did not see call settings were is it plz

  25. Joe Octave says:

    my message app closes when I try to read messages and play store won’t sign up and also my app closes.

    1. Ritik Jain says:

      Hello Joe,
      That is the lag basically. keep an eye on the software update.

  26. Joseph says:

    Hey, For some reason the pictures in my gallery aren’t showing. They are all blank, This is something that started about 2 days ago and I am confused and have no idea what next to do, Please help.
    Oh and my 4G net is ridiculously slow, I can’t watch online videos without the buffering.

    1. Ritik Jain says:

      Hello Joseph,
      Try downloading third-party gallery app from the play store.

  27. Hapcute says:

    when I minimize thing in the phone, when I want to go back to it, it restarts instead of last memory. I hate this phone I swear.

    1. Ritik Jain says:

      Hello Human,
      This is a budget phone, you should not be expecting much from the performance of this phone. I hope you understand. 😀

  28. Aliyu says:

    please how do I optimize my applications, they keep on consuming my data and battery. my data network is bad too.

    1. Ritik Jain says:

      Hello Aliyu,
      Kindly remove such apps that are consuming your battery even when you are not using them, such as Facebook.

  29. Shokes says:

    Whenever am playing games two things happen. It doesn’t show full screen and it begins to lag.

    1. Ritik Jain says:

      Hello Shokes,
      Your gameplay would not be smooth, as this is a budget smartphone. So, do not expect much from this. However, you can play casual games.

  30. owens says:

    please I can’t reduce the brightness of my hot6 pro I need help on how to fix it

  31. Nathan says:

    pls, my camera is malfunctioning.. can’t access my front camera and my flashlight is not coming up.

    1. Ritik Jain says:

      Hello Nathan,
      Reboot or Restart your phone. If the problem does not go then make sure to factory reset your phone once.

  32. Desmond says:

    my infinix hot 6 pro just stop giving out sound yesterday and I have tried everything I could even restart the phone.. what can I do?

    1. Ritik Jain says:

      Hello Desmond,
      Your speaker may be damaged or malfunctioned. Head on to the service center. But before that factory reset your phone & check speaker again.

  33. arena boy says:

    my phone had this minor speaker issue so they took the phone to care to fix It with the warranty on it. I got the phone back today and I can’t find that small arrow button on the left hand down Conner that helps to minimize the other Home button and back button. I’m really angry right now how can I bring back that small arrow key.

    1. Ritik Jain says:

      Hello Boy,
      You can check in setting > Display.

  34. Okonkwo chioma favour says:

    Pls I want to know why my infinix hot 6 will be plugged in but will not increase in % and also how to fix it
    Plssssssssss

    1. Ritik Jain says:

      Hello Okonkwo,
      If you have kept your phone on charge & it’s been 5 minutes & still the percentage has not gone u, then it could be a software issue. You can factory reset and see or try another charger & another port. And the best you can do is go to the service center.

  35. Abdul says:

    my phone gets restart itself when I plug charger and when I try another charger, the same problem.

    I need a solution.

    1. Ritik Jain says:

      Hello abdul,
      You need to show your device to the service center. They will probably reinstall the OS.

  36. limo says:

    hello? my infinix hot 6 can’t allow me to change my font style, it keeps saying you can’t have root to change. please help.

    1. Ritik Jain says:

      Hello Limo,
      Are you trying to change fonts of your phone with the help of third-party app?

  37. michael says:

    hello Ritik, my phone is infinix X5010 when chatting via message sometime I usually receive messages and sometimes I don’t. and when I put my lines in other phones I usually receive the other problem is when am being called people usually get am off

    1. Ritik Jain says:

      Hello Michael,
      Start troubleshooting by factory resetting your phone.

  38. Jones says:

    App crashing and saved data lost.

    1. Ritik Jain says:

      Hello Jones,
      Infinix hot 6 pro is a budget device. And this is expected when you use the phone too much or heavy tasks. Reboot the device.

  39. chika says:

    my Infinix hot 6 back camera is not clear at all. how can I set it? I just bought the phone new and the pictures are bloody hell.

    1. Ritik Jain says:

      Hello Chika,
      I recommend you to –
      1. Reboot your device.
      2. Clean your back camera’s outer lens.
      3. Go in to the settings > Apps > Camera > Clear cache.
      4. If still, it does not work, then factory reset your phone and see.
      5. Or this is how the camera of this phone is. This is a budget phone so do not expect outstanding performance from the device.

  40. Victoria Adebayo says:

    Hello Ritik, I can’t transfer or download pictures and videos to my phone. Each time I try to, I get the following message:-

    “Can’t download because no internal memory available. Please unmount it as a disk drive and try again”

    Meanwhile, internal memory has 9.07GB available and my SD card reads, 30.96GB available.

    Please any advice on what I should do?

    1. Ritik Jain says:

      Hello Victoria,
      Try removing your SD card & then download the files. And see.

  41. Favour says:

    Hello, plzzz I noticed that when I ON my data to start browsing,when am done browsing and I off it and maybe few minutes later I go to ON it again,it will not ON except I restart phone….why!!, Wat can I do plz? ..thank you

  42. ali hammad says:

    hey please help
    my sensor is bad
    always when i make call it,s screen off never on till call ended by the other phone
    please advise how to stop it totally
    because i tried many ( screen guard ) it,s all bad

    1. Ritik Jain says:

      Hello Ali,
      Is your phone working good without screen guard?

  43. Agunbiade Samuel says:

    I just bought my infinix hot 6 pro and the screen wont just rotate and auto rotate is on …am confuses

    1. Ritik Jain says:

      Hello Agunbiade,
      I hope you know that auto rotate works only in certain apps. I guess there is some problem with the sensor. Troubleshoot by factory resetting your phone & thereafter show the device to the service center.

  44. Damilare says:

    My Infinix hot 6 battery drains quick. If I charged it 100% full, it won’t last more than 10 mins before it drops to 99%(without being used) What can I do?

    1. Ritik Jain says:

      Hello brother,
      It is normal.

  45. Matthew Semilore says:

    Hello, my name is Matthew semilore, my hot 6 pro suddenly gives a rise in brightness and reduces like that itself… plz help me with it

    1. Ritik Jain says:

      Hello Matthew,
      Your phone brightness is set to automatic, you can disable that option in setting > Display.

  46. EMMANUEL says:

    Please my hot 6 pro gets hot (high temperature), when am browsing the internet, please what is the solution to that?

    1. Ritik Jain says:

      Hello Emmanuel,
      It is totally fine and normal. Are you using your internet with mobile data service?

  47. Jay says:

    My infinix hot 6 pro is 2gn ram and 8gb internal storage instead of 16gb what would have been the cause. I flashed the phone before using it.

    1. Ritik Jain says:

      Hello Jay,
      8GB is the unused memory that the device is showing you.

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