Huawei Nova 3i Most Common Problems & Issues + Solution Fix – TIPS & TRICKS!


Huawei Nova 3i is another budget-oriented smartphone by the company, but is it perfect all around? Obviously no. First of All, in this article, we address some of the common issues and problems in Huawei Nova 3i smartphone and next, with the proven solution to it. So, do stay until the end, Also make sure to mention your Nova 3i problem in the comment section below.


Huawei Nova 3i Common Issues and Problems

Welcome, I am here to help you out with certain Issues on the Huawei Nova 3i. Please do carefully go through all the topics that are covered under this article. PLEASE DO NOT RUSH. It will eventually help you 😀

To cure Heating Issue, Battery Problem & Laggy UI check this article.  How to Fix Heating, Battery Issue & Laggy UI Problem on your Android Phone.

Huawei Nova 3i problems Fix Issues Solution Tips Tricks

Tips & Tricks

Huawei Nova 3i Phone unexpectedly shutting down

This issue is common among most of the Android smartphones. If this problem arises then consider the following steps –

How to fix sudden shut down in Huawei Nova 3i?

    1. First of all, if you encounter this issue then you may want to take care of the heating issue as well. As, if the phone temperature rises up to the maximum level, then you can face this issue.
    2. Second, charge your phone fully and let the battery drain until the phone is completely shut down on its own.
    3. Lastly, you can perform a factory reset on the Huawei Nova 3i. Do not restore backup thereafter, instead manually restore your data.

Also, Unlock Bootloader

If you follow the above steps and still encountering sudden shutdown, then its time to go to service center.


Huawei Nova 3i Screen frozen or stuck

If your phone is stuck while doing a task or making phone calls or maybe while playing games. Then, follow the steps below.

How to fix screen froze or stuck on Huawei Nova 3i?

    1. Firstly, if you are encountering the issue only in particular app such as Instagram. Then you don’t need to worry and blame your phone for that. The app needs the update or further optimization for the particular device model.
    2. If you are getting stuck on the default apps on Huawei Nova 3i such as Phone, Messaging or the camera app. Then, go to setting > apps > default apps, then choose the app you are getting issues with and clear its cache.
    3. Lastly, a factory reset or phone format could help you solve the problem.

Also, Install TWRP Recovery or CWM Recovery

Consider the above steps and you are good to go 😀


Apps Opening slow on the Huawei Nova 3i

If the apps on your phone are opening apps slower then is used to be, then follow the steps below.

How to Fix Apps opening slowly on Huawei Nova 3i?

    1. Firstly, some apps by its nature open slowly, such as large graphics intensive games and apps such as Youtube. That should be fine.
    2. If every app is opening slow on your Huawei Nova 3i then you need to restart your device, so that services could run fresh.
    3. Finally, go and wipe your Huawei Nova 3i and start from a new device.

Also, How to Root

If the problem still arises, go to your nearest service provider.

Apps and Games Crashes Suddenly or Unexpectedly on the Huawei Nova 3i

If you are one of few getting this problem, then you should solve the issue by following the steps below.

How to fix sudden app crashes on Huawei Nova 3i?

  1. First, go to the Huawei Nova 3i’s setting > apps, then click on the app which is crashing frequently and clear its data.
  2. Second, uninstall the app and install it again from the play store.
  3. Update the app from the play store.

Also, Install Custom ROM

This should probably fix your problem. If the problem is still there then drop a comment below describing your issue.


Bluetooth not connecting on the Huawei Nova 3i

Bluetooth problems may occur from time to time while connecting with other devices. Take the following steps

How to fix Bluetooth connection issue on Huawei Nova 3i? 

    1. First of all, make sure your phone is up to date. Check OTA updates and update the phone as soon as possible.
    2. Second, make sure your device is discoverable to other devices and vice versa.
    3. Lastly, try turning Bluetooth on and off for few times on the Huawei Nova 3i

Also, Unroot the phone and go back to Stock ROM.

Above step will definitely make your Bluetooth connection stable.

Display cracked and touch not working on Huawei Nova 3i

Your phone display is cracked and you want to access the data. Do following.

How to access data if phone touch is not working on Huawei Nova 3i?

    1. Connect your phone to a computer or laptop via USB C cable. You can access your data from the PC.
    2. If you want to use some apps on the Huawei Nova 3i, get an OTG cable and wireless keyboard and mouse. Connect OTG cable to the phone and connect the wireless receiver to the cable. You can access your phone just like a computer.

Also, Unlock Bootloader

Above, will help you access your Huawei Nova 3i phone even if your touch is not working.


Wi-fi Connection problem or low range of Wi-fi on Huawei Nova 3i

If your phone is getting the low range or wi-fi problem then take the following steps.

How to Fix Wi-fi Connection problem on Huawei Nova 3i?

    1. First things first, check your router or modem. Try resetting its settings.
    2. Make sure there is no obstacle in front of the router.
    3. Also, turn your airplane mode on for 1 minute and turn it off again on the Huawei Nova 3i.

Also, Install TWRP Recovery or CWM Recovery

If the above steps did not work for you, then try connecting your phone to a different Wi-fi connection and see if it’s the same or not. You may want to show your phone to the service center for any defects.

Cellular network issue or Mobile Data Problem on the Huawei Nova 3i

If your phone is not getting the proper signal or mobile data network is not working as it used to work before then try the steps below.

How to fix Cellular network and Mobile Data network in Huawei Nova 3i?

    1. Firstly, Take your sim card off and put it again.
    2. Turn on Airplane mode for 30 seconds and then turn it off.
    3. Tweak network settings from the settings menu on the Huawei Nova 3i.
    4. Finally, go to the service provider and make him/her do the rest.

Also, Root the Phone

Your phone will work as expected by following steps. if you have any more issue regarding the network then drop a comment below.

Apps not downloading from the Play store on Huawei Nova 3i

This is one of the common issues among Android users. Take the following steps.

How to Fix Apps not downloading from play store on Huawei Nova 3i?

  1. First, Go to settings on the Huawei Nova 3i and clear app data of the app Play Store.
  2. Then, Clear local search history from the Play store app.

Also, Unroot the phone and go back to Stock ROM.

This should solve your issue. If you have any other problems regarding play store do let me know in the comment section below. I will be happy to help you. 😀

That’s it we have covered all the issues and problems regarding Huawei Nova 3i smartphone and How to FIX them. If there are any more issues with your Huawei Nova 3i then drop a comment and I will update the article.


About Huawei Nova 3i

Here are some of the key features and specifications of the newly launched Huawei Nova 3i smartphone.

  • Firstly, it has a 6.3 inches display with a resolution of 1080 by 2340 pixels. A total of 409 pixels per inch.
  • And Huawei Nova 3i also comes with Android 8.1 OREO.
  • And under the hood, Huawei Nova 3i has a Hisilicon Kirin 710 chipset.
  • The Phone also comes with 4GB/6GB Ram and 64GB/128GB Storage. 
  • Furthermore, the camera sensor on Huawei Nova 3i – 16MP + 2MP dual rear camera and 24MP + 2MP dual front shooter.
  • Finally, the battery on the Huawei Nova 3i is a non-removable 3340 mAh.

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162 thoughts on “Huawei Nova 3i Most Common Problems & Issues + Solution Fix – TIPS & TRICKS!”

  1. Clarice Genayas says:

    Why is it that I cannot do some data connection here. I already follow the said instruction to fix data connection but still, it doesn’t work. What should I do?

    1. Ritik Jain says:

      Hello Clarice, really sad to hear that. Can you please describe me your problem a little more so that I can suggest more options for you.
      Regards.

      1. Jammy says:

        Hey, can you help me with my data connection problem? I have a strong signal 4g but when I play mobile legends, my ping is drop down to 200ms and up. Can you pls give me some advice

        1. Ritik Jain says:

          Hello jammy,
          It may also be due to the server issue. Place you are living versus the place server is kept.

    2. Nivojith says:

      Turn on your mobile data then call some number and talk few second then the data will work don’t turn off the data sign

      1. Ritik Jain says:

        Hello Nivojith,
        Thank You for your help. I highly appreciate it 😀

  2. Clarice Genayas says:

    Actually, it suddenly happened. Usually this phone can use data connection but last Friday, I don’t know why but I can’t use it anymore. And then yesterday morning, the data connection is back again, then at 8 pm, I don’t know why but then it went wrong again. What is the problem of this data connection?

    1. Ritik Jain says:

      I recommend you to reset your device. If the problem still exists then contact your network service, they will send you an updated setting for the data connection.

  3. Lass says:

    Chrome doesn’t load. 🙁

    1. Ritik Jain says:

      Hello Lass,
      1. Reinstall the chrome.
      2. Check your data connection.
      3. Reboot your device.
      4. Install another browser and see if it is working or not.

  4. Jessy says:

    My phone easily becomes hot when I’m playing games, it is about 15 min to 30min the phone become hot. is it normal?

    1. Ritik Jain says:

      Hello Jessy,
      Yes, nowadays it is quite normal for the smartphones to heat up a little. Even my iPhone 7 also get hot while playing games.

    2. miggy says:

      because you’re so hot 😀

  5. Mark Joel says:

    I restarted my phone then suddenly, my phone doesn’t read the sim card anymore. I tried the troubleshooting already and many restarts and many tries and attempts. But still, doesn’t read the sim. Need help ASAP! Thank You in advance.

    1. Ritik Jain says:

      Hello Mark,
      Sad to hear this. Do one thing put another sim card and see if it is working on the phone. Wait for at least 10 minutes after you restart the device. Let the sim find the network towers. Do revert back.

  6. Shant Bajac says:

    My nova 3i switches from wifi to mobile data automatically once wifi is lost. Is there a way to stop this?

    1. Ritik Jain says:

      Hello Shant,
      Brother this is not an issue, every phone has this system when your mobile data & Wifi is on. When your Wifi goes off or out of network then your phone will automatically switch to mobile data connection because you turned it on. If you don’t want this to happen the simply turn off the data connection.

  7. ucup says:

    My new Huawei Nova 3i can’t detect sim card. Is it a factory problem?

    1. Ritik Jain says:

      Hello Ucup,
      If your phone can not detect any sim of any brand then I highly doubt it is a manufacturing defect.

  8. Aries says:

    Opening the camera takes a while and it is slow in taking photos as well.

    1. Ritik Jain says:

      Hello Aries,
      Factory reset your phone & see if it changes anything. If not wait for the OTA update from the company if its a serious issue.

  9. Freddy says:

    Hi,

    thanks for your post. I’ve been following this steps but I can not download/update simple apps like google chrome, facebook, clash of clans and more.
    Its anything else that I can do?

    1. Ritik Jain says:

      Hello Freddy,
      Other apps & gamers other than you listed are updating fine?

  10. Jordan says:

    Good day, can I know how to change my mobile data in sim 1 into sim 2? Thanks in advance mate.

    1. Ritik Jain says:

      Hello Jordan,
      You can check setting > mobile data or sim manager.

  11. baby john says:

    Please help. I cannot make outgoing calls with my Huawei Nova 3i. thank you.

    1. Ritik Jain says:

      Hello John,
      Can you please be more specific about the issue? You need to figure out is it a problem on the phone or on your sim card.

  12. Ice says:

    Is the mobile data on Nova 3i really slow? I recently just switched phones. I was using Lenovo k5 note before and now this nova 3i, I noticed the slowness of internet when I am using this phone’s mobile data as compared to my previous phone which is way older. Is this normal?

    1. Ritik Jain says:

      Hello Ice,
      Data network should work same. Maybe check data network settings.

  13. Allan P. says:

    Hi, my Nova 3i screen recording icon was lost after I update it and replaced by ride mode. How can I bring back screen recording icon? Also, volume up + power button doesn’t work.

    1. Ritik Jain says:

      Is anybody here has an idea on this issue?

      1. mai says:

        same here

  14. Syaffikah J says:

    I can’t install Instagram from play store they said: “your device isn’t compatible with this version”. How, can I install the Instagram?

    1. Ritik Jain says:

      Hello Syaffikah,
      Download Instagram APK file from the web.

  15. Ryan says:

    Hi, I updated my Huawei Nova 3i via system update. After the update, Ride Mode was added in the menu at notification panel BUT the Screen Recording icon was gone and even the “Volume Up + Power button” short cut is not even working. How can I bring back the Screen Recording icon to my Nova 3i? Thanks a lot.

    1. Len says:

      Same issue

  16. sufian says:

    why when someone calling me, it is showing unknowncaller. I had saved contact name already.

    1. Ritik Jain says:

      Hello Sufian,
      Delete the phone contact & save it again.

  17. Someone says:

    I’m thinking of buying this as my new phone but these problems are telling me to look for a new one. Can you recommend phones that has better camera stability unlike nova 3i but still has 4gb and good storage?

    1. Ritik Jain says:

      Hello brother,
      You may go for OnePlus if your budget can be this. Or Xiaomi & Motorola phones are also good.

  18. Edwin says:

    Wifi in Singapore Changi Airport is not a problem when I used other brand phones.
    Currently, I use Huawei nova3i, it gives me a headache while I cannot use wifi in Changi Airport. Although wifi is connected, the reminder stated that it’s not connected.
    I dammed regretted to Huawei Nova 3i with such an inconvenience to me.

    1. Ritik Jain says:

      Hello Edwin,
      That’s weird, Troubleshoot your Wifi as shown in the article, or make a trip to the service center.

  19. Danmark Ablong says:

    Games running smoothly but there is a slight problem. Whenever I play Rules of Survival or PUBG, the vertical and horizontal sensitivity is a little bit delay even if I set the graphics High to Low.

    1. Ritik Jain says:

      Hello Danmark,
      That is how the game is optimized for the smartphones, there will always be a slight delay. Don’t worry.

      1. Danmark Ablong says:

        Or maybe Android Oreo is too heavy for the Nova 3i?

  20. Nik says:

    Chrome taking a bit long time to open and even stuck phone beside when I play game, download apps from play store just back to home screen and those apps process stop. I mean I can’t download from play store

    1. Ritik Jain says:

      Hello Nik,
      Try a factory reset & format your phone. See if it helps.

  21. Hans says:

    My Huawei Nova 3i has slow data internet connection compared to my other phones. Its data connection is also inconsistent. I’ve already tried everything including changing different sim cards with different ISPs, the processes that have been posted here, etc. but the problem is not resolved. I tried the sim cards with my other phones (Samsung J7 and LG Note), the two phones have faster data internet connection. Therefore, Huawei 3i is the problem. Tsk tsk tsk. Sigh.

    1. Ritik Jain says:

      Hello Hans,
      That’s sad. But we have to admit that thing. And I doubt that it can be fixed or not.

  22. Jessa t. Calzado says:

    Why does my Huawei Nova 3i. When I talk to someone they cannot hear me but when I turn on the loudspeaker they can hear me… My phone is 1 month old only

    1. Ritik Jain says:

      Hello Jessa,
      Kindly show your device to the service people.

  23. Mazen says:

    Hello
    I only have a problem with earphones when making a call,
    The person who receives my call can’t hear me well, there’s a noise noting that I tested it in a quiet place and using other earphones and the problem still exists.
    Is it a bug in the device or there are some settings I should do to reduce the noise during a call.
    The issue does not exist when I don’t use my earphones

    1. Ritik Jain says:

      Hello Mazen,
      This issue could be from the device as you said that you already used other headphones as well. I recommend you to try once more with a different earphone. If the problem still exists then try formatting you phone.

  24. anthony canarias says:

    I want to install Instagram apparently I can’t because It say that (your device isn’t compatible with this device which is nova 3i please help thanks!

    1. Ritik Jain says:

      Hello Anthony,
      This issue is the most common on the Honor 3i units. Well, the only thing we can do is now, Wait for the optimization. You can also report it to the Instagram so that they see this issue & try resolving it.

  25. Joselito Cagang Jr. says:

    The internet connection still slow. Idk know why. I followed your instructions but it’s still so slow.

    1. Ritik Jain says:

      Hello Joselito,
      Try changing sim cards.

  26. Dante says:

    Hi!
    Nice info. I have a problem with my game. In pubg mobile.. lots of colors everywhere, ground, build even trees.. any possible way to fix it?? I already try to factory reset. Same as usual though.

    1. Ritik Jain says:

      Hello Dante,
      Yes, one more user reported the same issue. Do not worry its the game problem & not the phone. Your phone is alright. You can tweak some in-game settings & see. And make sure to update the game as soon as it arrives.

  27. Anthony Steven says:

    Hi, I can’t pick up any phone calls while I can make phone calls to anyone. How to fix this problem?
    Already checked all call settings and its fine

    1. Ritik Jain says:

      Hello Anthony,
      Do you mean that whenever a call comes, the touchscreen doesn’t respond? If yes, then factory reset the device.

      1. Anthony Steven says:

        Yes correct is there any other way than factory reset? I don’t have problem when I make phone call or problem with touch screen

  28. Lyneth says:

    hello! there’s no option to automatically record calls. why?

    1. Ritik Jain says:

      Hello Lyneth,
      You need to download third-party apps from the play store for that feature.

  29. Wael says:

    The front camera does not get the background details clearly like the back camera, my face in a selfie is taken clearly,
    but anything in the background is very bad quality. Is that normal?

    1. Ritik Jain says:

      Hello Wael,
      Do not worry, this is how the front cameras are.

  30. Rashnudine limba chavez says:

    What happened to my Huawei Nova 3i while I’m playing
    The pubg game my graphics are like rainbow.

    1. Ritik Jain says:

      Hello Rashnudine,
      Check the graphics settings & try changing the PUBG game view like colorful to real.

  31. Chara says:

    Hi. Is there anyone who encounter problem when making call? All call i made was ended automatically.

  32. Daniel says:

    Hello. When I’m playing games the screen freeze but the sound still there. (phone still working only the game freeze) And some pink boxes appear. I already done everything said above. But no luck.

    1. Ritik Jain says:

      Hello Daniel,
      Have you experienced this issue with only a particular game or with every game?

  33. Carlo says:

    Hi! Is there a way to boost the volume of the speaker a little louder. Even if I use a headset or headphone, still could not increase the volume. Would appreciate your reply. Thanks!

    1. Ritik Jain says:

      Hello Carlo,
      Sorry, but no you can’t. Until you root your device.

  34. Jay says:

    Nova 3i – I can’t download or update apps on play store with more than 1gb. Like pubg. It says “error code 495.” no problem downloading it on my other phone like oppo f1s. I’m using 2gb wifi pldt dsl at home. Pls, help. Thanks

    1. Ritik Jain says:

      Hello Jay,
      Check your download limit in the network setting. Maybe you data saver is on.

      1. Ovap says:

        Hi. I got my brand new nova 3i and i want to download pubg, asphalt, and vainglory. Those games are big. When i download some of that game, it keep moving but apparently and it show that error 495 i also keep research about the error and doing the step. And its the same. But when it comes in small apps theirs is no prblem about that. Also try my old phone which is oppo f5 but theirs no problem about downloading a large app.

        I got the same problem sir. Im using wifi.

        1. Ritik Jain says:

          Hello ovap,
          Have you set any data limit in the setting? Also, see if the option of install in internal storage is enabled or not.

  35. Lawrence says:

    Why i cant use or bind my google account to any games

  36. Cyril Yapit says:

    why can’t i do multi tasking when im in a video call? like when i need to reply and see the person who im talking to, is it possible?
    senpai please teach me.

    1. Ritik Jain says:

      Hello Cyril,
      You cannot multitask while on a video call, because it requires your front camera. And if you open another app then it is switching off your camera service.

  37. Dave says:

    Any idea why In Device GPS stopped working suddenly…. GPS works only when Mobile Data or Wifi is available

    1. Ritik Jain says:

      Hello Dave,
      In starting you need internet network, but after you can turn it off.

  38. Rahman says:

    How to record phone call. On the Huawei nova 3i?

    1. Ritik Jain says:

      Hello Rahman,
      Try installing call recorders apps from the play store.

  39. Claire says:

    Hi,
    Mine… all apps are okay until after 2days my messenger app is jumping or blinking without any reason. I installed and uninstalled the app. Shared other updated messenger app from other Huawei phone device to my nova 3i but the problem is still there.. What should I do?

    1. Ritik Jain says:

      Hello Clarie,
      Try installing an older version of the app from the browser.

  40. Sara says:

    Hello. Please help me resolve this. I have Huawei Nova 3I and just bought yesterday. There was system update INE LX1 8.2.0.100 towards 113 I approved it and then proceeded with my apps. then I shut down the phone and it won’t start again unless I factory reset it. After resetting few of the interface changes I noticed. Then I downloaded all my apps again and now Facebook and boomerang keep crashing. I open the app and it closes automatically.

    1. Ritik Jain says:

      Hello Sara,
      Kindly take your Nova 3i to the service center & ask them to reflash the operating system.

  41. Asad malik says:

    How to connect Bluetooth Samsung level in Huawai nova 3i… I try 100 times but don’t connect pls tell me about to connect…

  42. Mara Bermudez says:

    I recently bought the Nova 3i. I’ve had it for 9 days. When I was using it started to opens all the apps and then it started clicking things on its own.

    1. Ritik Jain says:

      Hello Mara,
      Maybe the touchscreen problem. Better go to the service center, they will fix this 😀

  43. Aleck says:

    I cannot download any large apps in playstore like pubg mobile. I already do the steps above about apps cannot the download in playstore. When i’m downloading pubg or large apps in playstore. It keeps error 495

    1. Ritik Jain says:

      Hello Aleck,
      These are only the possible step to overcome this issue.

  44. Emmanuel Lopez alicaway says:

    How to restore the just once and always method in using video at my gallery its automatically play. Can u pls help me to restore the setting of choosing just once and always. Its accidentally goes to always mode. Pls help me to fix this what I’m going to do

    1. Ritik Jain says:

      Hello Emmanuel,
      Go to setting > Apps > Gallery > & click on clear defaults option.

      1. Emmanuel Lopez alicaway says:

        I already did but nothings happen

  45. Muiz says:

    My google and gmail app crash, impossible do to anything. I already try factory data reset and its fine for a few days but then its crash again.

    1. Ritik Jain says:

      Hello Muiz,
      Try installing third-party mail apps.

  46. Judy says:

    I only see the logo of my Huawei Nova 3i unit when I unlock it, please help!

  47. Imran Commander says:

    this phone was shut up to the water for a second, and the screen no longer turns on, many old mobile phones fell into the water but it is the first time that one stops working.

    1. Ritik Jain says:

      Hello Imran,
      No brother if your phone is not water resistant then you should be dropping it even by mistake. The company takes no responsibility for that thing. You have to pay in order to get your phone repaired.

  48. Bhagath says:

    Colour bug in my nova 3i while playing pubg. It’s very disgusting.

    1. Ritik Jain says:

      Hello Bhagath,
      This is very common issue on this device 🙁

  49. Van says:

    Hey, so I accidentally locked my home screen layout and I don’t remember how to unlock it…since it’s locked I can’t uninstall apps from the home screen or arrange the apps how I want…

    Please help …how do I unlock the home screen layout
    Thanks in advance

    1. Ritik Jain says:

      Hello Van,
      Just hold down your home screen page & it will show some stuff. Try to find out a lock icon & just tap on it.

  50. Mitesh says:

    Hi

    How to unlock home screen layout
    Am trying to change to home screen icons and want to put in a common folder
    But it’s showing as home screen layout locked when I hold the app icon.

    1. Ritik Jain says:

      Hello Mitesh,
      You can unlock the screen pages by holding down on the page & tap on the lock button. You need to find the Lock icon.

  51. myles says:

    My video in my messenger is a bit slow… How to fix this?

    1. Ritik Jain says:

      Hello Myles,
      This is a problem of the third party app ie messenger. Update the app.

  52. Tina says:

    Hi! May I know why my nova 3i can’t automatically connect to wifi (wep) but can automatically connect to wifi(WPS) after mobile reboot. Thanks!

    1. Ritik Jain says:

      Hello Tina,
      Huawei Nova 3i may be well optimized for the WPS Wifi.

      1. Tina says:

        Hi! Thanks for your reply. Just wanna correct my previous message, it’s wpa not wps. 2 units of nova 3i were also tested and both of them were not able to automatically connect to wep after mobile restart. I have also tried to connect to a different router with wep connection, unfortunately im still getting the same problem. Would you know if other nova 3i has the same issue? Thanks

  53. munia says:

    When I talking at video call in messenger if any notification comes, then I am trying to see it, my video window is going to be off & another person does not see me. how can it solve?

    1. Ritik Jain says:

      Hello Munia,
      This is how android OS works. If you will do another work while video calling why will the camera remain open?

      1. Mohamad Adib says:

        Why does my whatsapp messages disappear about 24 hours in my nova 3i?i just recently chat with my contacts and later the messages will disappear the next day. How do I fix this? Hope u can help me with this issue ASAP. THANKS

  54. Pedro says:

    Just want to ask. Why is the default messaging app for nova 3i, not the same as the others (e.g. nova 2i) wherein you can compose message first before entering your recipient (“To”)? In 3i, you have to select first or determine first who you are sending (i.e. you have to select from your phonebook or enter the number), otherwise, you cannot compose a message. It’s quite inconvenient because first of all, there is no room for “draft” message. Second is what if you accidentally press the send icon without finishing first your message, then you have to compose again and send it. Whereas, if you type in first your message, and after finishing, enter your desired recipient, then you won’t have the problem if you accidentally send because it will prompt that you have no recipient yet.

    I hope somebody can show me how to go about this. Thanks.

    1. Ritik Jain says:

      Hello Pedro,
      This is what companies do, they are always trying to improve their services. But some may like & some may not. What you can do is that you can install third-party messaging app & replace it with the stock one.

  55. Johny says:

    Hi. My GPS was not detected after I walked into every indoor place. And my data is opened. Hoe can it solve? Thank you.

  56. karen says:

    hi, can you pls help me? I have a black screen on my Nova 3i. it’s just blinking. Thanks

    1. Ritik Jain says:

      Hello Karen,
      Could be hardware defect, go to the service center.

  57. Firoz says:

    My Nova 3i has a data connection issue. It shows 4g but data doesn’t work. I checked with the network company and they sent me the settings but yet it doesn’t work. At the moment it’s working only on wifi. Pls advice.

    1. Ritik Jain says:

      Hello Firoz,
      I hope you have proper 4G plan & data limit is there 😛 About the problem – If it is showing 4G sign then I think it should work.

  58. CLARO says:

    I cant get the GPU TURBO ON MY NOVA 3I PLS HELP

  59. Saaad says:

    The low light photos have a lot of noise how do I stop this.

    1. Ritik Jain says:

      Hello Brother,
      That is how the quality of the camera is at night. You cannot do anything about it.

  60. Samir says:

    When I use any application mostly with the messenger, I have an instant problem, the display vibrates spontaneously.
    It is a firmware problem? And can be rectified in the next firmware update? or I should go to the repair center.

    1. Ritik Jain says:

      Hello Samir,
      If the problem is only with certain apps such as messenger then I think it has something to do with the app but if the problem arises for all the apps then I think you should head to the service center.

  61. Alvin Yip says:

    When I backup my contacts from my Samsung note 3 to Huawei nova 3i it does not copy the full contact details if it contains more than 2 phone number, it’ll copy 1 one, same goes with addresses too. And it does not copy all the notes that I had in my contacts also. When I try to enter the information manually and press the tick to save, 50% of the time it doesn’t save and I got to do it again then it saves which is very time-consuming cos I got 1000+ contacts. Hope you can resolve this problem. Thank you.

    1. Ritik Jain says:

      Hello Alvin,
      What you can do is download third-party contacts backup app & transfer easily to the phone. Check & see if it works.

  62. Naim says:

    When I whisper in my nova 3i earphone, opposite person can’t hear me but he can hear my surroundings others sound.
    My previous phone Samsung j5 had no such problem.
    By formatting my phone didn’t work.
    Is anything there to be done?
    My problem may sound funny, but I really need it to be solved. please reply.

    1. Ritik Jain says:

      Hello Naim,
      Do you mean that when you say normally you can’t be heard on the other side but background noise can be heard? right? Well, I doubt that you may have some sort of confusion. But if this problem really persists then you may want to show your device to the service center.

  63. kat says:

    my nova 3i autopause when I’m playing basic games and watching a video on facebook. i tried to install and reinstall the apps, reboot and restart no luck. please give some advice. thanks

    1. Ritik Jain says:

      Hello Kat,
      It may be because you are accidentally touching the corners of the screen & thus pausing the video. Also, if this is not the case then do keep a watch on average time your video is auto paused every time.

  64. Muhammad says:

    1 Huawei nova 3i truecaller pop up notifications delayed like when unknown Caller rings it does not give a pop-up notification who is calling me! And after 30 minutes show me who has Missed me and sometimes a message tells me “blocked truecaller notifications go to setting app& notifications permissions enable dropzone” I go to permissions and I can’t find dropzone I find dropzone in phone manager and I allowed it but still problems appears.
    2 Bluetooth receiving well but not sending and notifications delayed too
    Pls, tell me what should I do?

    1. Ritik Jain says:

      Hello Muhammad,
      Try updating Truecaller app. You may be running old version.

  65. Aldric chan says:

    Hi, I sometimes experience this on my nova 3i. When i charge my phone and leave it. The volume goes out like when I watch youtube even in full volume I can’t hear anything but when I restart the phone everything is ok. Pls, help how to fix this.

    1. Ritik Jain says:

      Hello Aldric,
      This is software lag. This can only be fixed with a software update from the company.

  66. Nay Vala says:

    Excuse me!
    My Huawei Nova 3i Facebook live video is not showing full screen after swiping off a live comment.
    Can You give me any advice?

    1. Ritik Jain says:

      Hello Nay,
      That could be Facebook optimization problem. Your phone may not be the culprit.

      1. Nay Vala says:

        Ok. Thz for your reply. I will summit report to Facebook team.
        Thz Q

  67. Sherif Ragab says:

    Dears: Huawei-nova-3i Geeks,
    Good day to you
    I tried a lot of Automatic Call Recorders, but it is not working as it should be
    cause it works one time then it is not working the rest of the day
    can you please advise, I think it is the Phone OS issue

  68. Zafrie says:

    a problem when zooming a picture with two fingers on the flat surface of the phone without holding back the response but when grasping with the right hand and zooming in the left hand of the response it is best

    1. Ritik Jain says:

      Hello Zafrie,
      This may be some sort of misunderstanding, you may not be touching your display quite well. But you are when it is in your hand.

  69. M says:

    I get the notification tone but it is not displayed in the notifications bar.

    1. Ritik Jain says:

      Hello Brother,
      Have you toggled any notification settings? I suggest you look at your setting’s & set it to default.

  70. Junjun Ngalngalo says:

    My speaker is shifting. First from the loud speaker and then after few hours it shifts to the non loud speaker.

    1. Ritik Jain says:

      Hello Junjun,
      Do not worry it is OK. Test more.

  71. Rahul says:

    Huawei Nova 3i has a lot of issues while playing pubg too.
    I found this trick to win every pubg game http://pubgmobilemod.com/pubg-mobile-tips-tricks-strategy-secrets/

  72. Kriz says:

    Everytime i have a call the caller didnt hear me. I bought it last august only. What should i need to do to fix that problem?

    1. Ritik Jain says:

      Hello Kriz,
      Try different headsets and see.

  73. PEEJAY says:

    Hi. I’m not sure what I did wrong, but my device no longer recognizes headset. Appreciate your advice on this.

  74. Ivy says:

    I deleted the file “screen recorder” on my huawei nova 3i,no I don’t know where to download it. What should I do now? Thank you.

  75. Savindu kumarasekara says:

    I bought Nova 3i in China and brought it to Sri Lanka. Though the language was changed to English after the system update music app and his voice in Chinese. How to solve it? And I can’t update music also. It says me to update but when I go to update there is no update button to press in the app gallery (maybe due to the region I’m in) how to solve this plz help me.

  76. Norman says:

    Hi, the problem in my Nova 3i is… Earphone mark display cannot off though I pull out my earphone. Then my phone no has ringing sound caused of this display. How to fix?

  77. Lizzie says:

    Just bought this phone. Messenger keeps on Not responding. It will only open after I uninstall and reinstall messenger. Helo please. Dont know what to do.

    1. Ritik Jain says:

      Hello Lizzie,
      That is the app optimization problem. Try downloading the different version of the app.

  78. byong_quita says:

    I cant seem to figure out why my nova 3i converts group SMS to MMS.

  79. Kryztal says:

    What to do when I deleted my screen recorder on my nova 3i?

  80. Madszz says:

    My problem is when I try to download AR lens effect from app gallery it always failed.

  81. sudhakar says:

    the message is coming, but I am not able to send a message, any setting need to change?

  82. Drishya Raj Sharma says:

    My nova 3i does not have the option of recording calls in the calls setting although it is mentioned in loads of reviews.
    Can anyone help me with this??

  83. Cristian Castro says:

    Can someone help me my FB messenger apps is not showing anymore the icons of call and vidcall yesterday its normal but now the icons seems to be removed.

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