Huawei Nova 3i Most Common Problems & Issues + Solution Fix – TIPS & TRICKS!

Huawei Nova 3i is another budget-oriented smartphone by the company, but is it perfect all around? Obviously no. First of All, in this article, we address some of the common issues and problems in Huawei Nova 3i smartphone and next, with the proven solution to it. So, do stay until the end, Also make sure to mention your Nova 3i problem in the comment section below.

Huawei Nova 3i Common Issues and Problems

Welcome, I am here to help you out with certain Issues on the Huawei Nova 3i. Please do carefully go through all the topics that are covered under this article. PLEASE DO NOT RUSH. It will eventually help you 😀

To cure Heating Issue, Battery Problem & Laggy UI check this article.  How to Fix Heating, Battery Issue & Laggy UI Problem on your Android Phone.

Huawei Nova 3i problems Fix Issues Solution Tips Tricks

Tips & Tricks

Huawei Nova 3i Phone unexpectedly shutting down

This issue is common among most of the Android smartphones. If this problem arises then consider the following steps –

How to fix sudden shut down in Huawei Nova 3i?

    1. First of all, if you encounter this issue then you may want to take care of the heating issue as well. As, if the phone temperature rises up to the maximum level, then you can face this issue.
    2. Second, charge your phone fully and let the battery drain until the phone is completely shut down on its own.
    3. Lastly, you can perform a factory reset on the Huawei Nova 3i. Do not restore backup thereafter, instead manually restore your data.

Also, Unlock Bootloader

If you follow the above steps and still encountering sudden shutdown, then its time to go to service center.

Huawei Nova 3i Screen frozen or stuck

If your phone is stuck while doing a task or making phone calls or maybe while playing games. Then, follow the steps below.

How to fix screen froze or stuck on Huawei Nova 3i?

    1. Firstly, if you are encountering the issue only in particular app such as Instagram. Then you don’t need to worry and blame your phone for that. The app needs the update or further optimization for the particular device model.
    2. If you are getting stuck on the default apps on Huawei Nova 3i such as Phone, Messaging or the camera app. Then, go to setting > apps > default apps, then choose the app you are getting issues with and clear its cache.
    3. Lastly, a factory reset or phone format could help you solve the problem.

Also, Install TWRP Recovery or CWM Recovery

Consider the above steps and you are good to go 😀

Apps Opening slow on the Huawei Nova 3i

If the apps on your phone are opening apps slower then is used to be, then follow the steps below.

How to Fix Apps opening slowly on Huawei Nova 3i?

    1. Firstly, some apps by its nature open slowly, such as large graphics intensive games and apps such as Youtube. That should be fine.
    2. If every app is opening slow on your Huawei Nova 3i then you need to restart your device, so that services could run fresh.
    3. Finally, go and wipe your Huawei Nova 3i and start from a new device.

Also, How to Root

If the problem still arises, go to your nearest service provider.

Apps and Games Crashes Suddenly or Unexpectedly on the Huawei Nova 3i

If you are one of few getting this problem, then you should solve the issue by following the steps below.

How to fix sudden app crashes on Huawei Nova 3i?

  1. First, go to the Huawei Nova 3i’s setting > apps, then click on the app which is crashing frequently and clear its data.
  2. Second, uninstall the app and install it again from the play store.
  3. Update the app from the play store.

Also, Install Custom ROM

This should probably fix your problem. If the problem is still there then drop a comment below describing your issue.

Bluetooth not connecting on the Huawei Nova 3i

Bluetooth problems may occur from time to time while connecting with other devices. Take the following steps

How to fix Bluetooth connection issue on Huawei Nova 3i? 

    1. First of all, make sure your phone is up to date. Check OTA updates and update the phone as soon as possible.
    2. Second, make sure your device is discoverable to other devices and vice versa.
    3. Lastly, try turning Bluetooth on and off for few times on the Huawei Nova 3i

Also, Unroot the phone and go back to Stock ROM.

Above step will definitely make your Bluetooth connection stable.

Display cracked and touch not working on Huawei Nova 3i

Your phone display is cracked and you want to access the data. Do following.

How to access data if phone touch is not working on Huawei Nova 3i?

    1. Connect your phone to a computer or laptop via USB C cable. You can access your data from the PC.
    2. If you want to use some apps on the Huawei Nova 3i, get an OTG cable and wireless keyboard and mouse. Connect OTG cable to the phone and connect the wireless receiver to the cable. You can access your phone just like a computer.

Also, Unlock Bootloader

Above, will help you access your Huawei Nova 3i phone even if your touch is not working.

Wi-fi Connection problem or low range of Wi-fi on Huawei Nova 3i

If your phone is getting the low range or wi-fi problem then take the following steps.

How to Fix Wi-fi Connection problem on Huawei Nova 3i?

    1. First things first, check your router or modem. Try resetting its settings.
    2. Make sure there is no obstacle in front of the router.
    3. Also, turn your airplane mode on for 1 minute and turn it off again on the Huawei Nova 3i.

Also, Install TWRP Recovery or CWM Recovery

If the above steps did not work for you, then try connecting your phone to a different Wi-fi connection and see if it’s the same or not. You may want to show your phone to the service center for any defects.

Cellular network issue or Mobile Data Problem on the Huawei Nova 3i

If your phone is not getting the proper signal or mobile data network is not working as it used to work before then try the steps below.

How to fix Cellular network and Mobile Data network in Huawei Nova 3i?

    1. Firstly, Take your sim card off and put it again.
    2. Turn on Airplane mode for 30 seconds and then turn it off.
    3. Tweak network settings from the settings menu on the Huawei Nova 3i.
    4. Finally, go to the service provider and make him/her do the rest.

Also, Root the Phone

Your phone will work as expected by following steps. if you have any more issue regarding the network then drop a comment below.

Apps not downloading from the Play store on Huawei Nova 3i

This is one of the common issues among Android users. Take the following steps.

How to Fix Apps not downloading from play store on Huawei Nova 3i?

  1. First, Go to settings on the Huawei Nova 3i and clear app data of the app Play Store.
  2. Then, Clear local search history from the Play store app.

Also, Unroot the phone and go back to Stock ROM.

This should solve your issue. If you have any other problems regarding play store do let me know in the comment section below. I will be happy to help you. 😀

That’s it we have covered all the issues and problems regarding Huawei Nova 3i smartphone and How to FIX them. If there are any more issues with your Huawei Nova 3i then drop a comment and I will update the article.

About Huawei Nova 3i

Here are some of the key features and specifications of the newly launched Huawei Nova 3i smartphone.

  • Firstly, it has a 6.3 inches display with a resolution of 1080 by 2340 pixels. A total of 409 pixels per inch.
  • And Huawei Nova 3i also comes with Android 8.1 OREO.
  • And under the hood, Huawei Nova 3i has a Hisilicon Kirin 710 chipset.
  • The Phone also comes with 4GB/6GB Ram and 64GB/128GB Storage. 
  • Furthermore, the camera sensor on Huawei Nova 3i – 16MP + 2MP dual rear camera and 24MP + 2MP dual front shooter.
  • Finally, the battery on the Huawei Nova 3i is a non-removable 3340 mAh.

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318 thoughts on “Huawei Nova 3i Most Common Problems & Issues + Solution Fix – TIPS & TRICKS!”

  1. Ritik Jain
    Clarice Genayas says:

    Why is it that I cannot do some data connection here. I already follow the said instruction to fix data connection but still, it doesn’t work. What should I do?

    1. Ritik Jain
      Ritik Jain says:

      Hello Clarice, really sad to hear that. Can you please describe me your problem a little more so that I can suggest more options for you.

      1. Ritik Jain
        Jammy says:

        Hey, can you help me with my data connection problem? I have a strong signal 4g but when I play mobile legends, my ping is drop down to 200ms and up. Can you pls give me some advice

        1. Ritik Jain
          Ritik Jain says:

          Hello jammy,
          It may also be due to the server issue. Place you are living versus the place server is kept.

      2. Ritik Jain
        trojan virus says:

        Hello Sir… i cannot use my gallery picture as my screenlock wallpaper. is this natural for huawei nova 3i?

        1. Ritik Jain
          Ritik Jain says:

          Hello Brother,
          You can. You can set any wallpaper on the device home screen or lock screen.

          1. Ritik Jain
            Ferdie says:

            Hi! I have a question about my nova 3i is it normal that when i turn off or power off my phone there is a notification sound that plays before it shut down. How to turn this off

      3. Ritik Jain
        Erialc says:

        Right now I’m experiencing the same problem with my data. It was working just fine the other day then suddenly it doesn’t want to work. I’ve tried the steps given but still it’s not working. What to do?😔🙁

    2. Ritik Jain
      Nivojith says:

      Turn on your mobile data then call some number and talk few second then the data will work don’t turn off the data sign

      1. Ritik Jain
        Ritik Jain says:

        Hello Nivojith,
        Thank You for your help. I highly appreciate it 😀

    3. Ritik Jain
      Khadijah says:

      Hai clarice i have the same problem. You can try go to setting select system then select reset. After that you choose reset setting network. Done.

  2. Ritik Jain
    Clarice Genayas says:

    Actually, it suddenly happened. Usually this phone can use data connection but last Friday, I don’t know why but I can’t use it anymore. And then yesterday morning, the data connection is back again, then at 8 pm, I don’t know why but then it went wrong again. What is the problem of this data connection?

    1. Ritik Jain
      Ritik Jain says:

      I recommend you to reset your device. If the problem still exists then contact your network service, they will send you an updated setting for the data connection.

  3. Ritik Jain
    Lass says:

    Chrome doesn’t load. 🙁

    1. Ritik Jain
      Ritik Jain says:

      Hello Lass,
      1. Reinstall the chrome.
      2. Check your data connection.
      3. Reboot your device.
      4. Install another browser and see if it is working or not.

  4. Ritik Jain
    Jessy says:

    My phone easily becomes hot when I’m playing games, it is about 15 min to 30min the phone become hot. is it normal?

    1. Ritik Jain
      Ritik Jain says:

      Hello Jessy,
      Yes, nowadays it is quite normal for the smartphones to heat up a little. Even my iPhone 7 also get hot while playing games.

    2. Ritik Jain
      miggy says:

      because you’re so hot 😀

  5. Ritik Jain
    Mark Joel says:

    I restarted my phone then suddenly, my phone doesn’t read the sim card anymore. I tried the troubleshooting already and many restarts and many tries and attempts. But still, doesn’t read the sim. Need help ASAP! Thank You in advance.

    1. Ritik Jain
      Ritik Jain says:

      Hello Mark,
      Sad to hear this. Do one thing put another sim card and see if it is working on the phone. Wait for at least 10 minutes after you restart the device. Let the sim find the network towers. Do revert back.

      1. Ritik Jain
        Cathy says:

        Hello. I cant send SMS i tried the sim card in other phone and it is OK.. It says that “Message not sent. Phone number format is incorrect”.

        1. Ritik Jain
          Paul says:

          experiencing the same issue..probably sms centre no. problem but can’t figure out how to change it.

        2. Ritik Jain
          Jowel says:

          Same here when sending to multiple recipients. Message type changes from SMS to MMS and I think MMS is no longer supported by the network providers.

      2. Ritik Jain
        Nina Angelica Gomez says:

        Hello, may I ask how to fix my phone? Whenever I try to call it says “mobile network not available”. Please help me fix this? Thank you

        1. Ritik Jain
          Ritik Jain says:

          Hello Nina Angelica,
          Try to change sim card & put your friend’s sim card in your phone & see if the problem still exists.

  6. Ritik Jain
    Shant Bajac says:

    My nova 3i switches from wifi to mobile data automatically once wifi is lost. Is there a way to stop this?

    1. Ritik Jain
      Ritik Jain says:

      Hello Shant,
      Brother this is not an issue, every phone has this system when your mobile data & Wifi is on. When your Wifi goes off or out of network then your phone will automatically switch to mobile data connection because you turned it on. If you don’t want this to happen the simply turn off the data connection.

    2. Ritik Jain
      gnnobreaker says:

      Good day sir! Try this:
      Go to settings> wireless and networks>WIFI> Turn off Wi-Fi+

  7. Ritik Jain
    ucup says:

    My new Huawei Nova 3i can’t detect sim card. Is it a factory problem?

    1. Ritik Jain
      Ritik Jain says:

      Hello Ucup,
      If your phone can not detect any sim of any brand then I highly doubt it is a manufacturing defect.

      1. Ritik Jain
        Eugene says:

        sir, how to change my settings regarding my messages. i cannot send messages to 214, 9999, etc.. thanks

  8. Ritik Jain
    Aries says:

    Opening the camera takes a while and it is slow in taking photos as well.

    1. Ritik Jain
      Ritik Jain says:

      Hello Aries,
      Factory reset your phone & see if it changes anything. If not wait for the OTA update from the company if its a serious issue.

  9. Ritik Jain
    Freddy says:


    thanks for your post. I’ve been following this steps but I can not download/update simple apps like google chrome, facebook, clash of clans and more.
    Its anything else that I can do?

    1. Ritik Jain
      Ritik Jain says:

      Hello Freddy,
      Other apps & gamers other than you listed are updating fine?

  10. Ritik Jain
    Jordan says:

    Good day, can I know how to change my mobile data in sim 1 into sim 2? Thanks in advance mate.

    1. Ritik Jain
      Ritik Jain says:

      Hello Jordan,
      You can check setting > mobile data or sim manager.

  11. Ritik Jain
    baby john says:

    Please help. I cannot make outgoing calls with my Huawei Nova 3i. thank you.

    1. Ritik Jain
      Ritik Jain says:

      Hello John,
      Can you please be more specific about the issue? You need to figure out is it a problem on the phone or on your sim card.

      1. Ritik Jain
        Chlein says:

        I have a bit similar problem I can’t hear any outgoing calls same as they cantvalso hear from despite having signal

  12. Ritik Jain
    Ice says:

    Is the mobile data on Nova 3i really slow? I recently just switched phones. I was using Lenovo k5 note before and now this nova 3i, I noticed the slowness of internet when I am using this phone’s mobile data as compared to my previous phone which is way older. Is this normal?

    1. Ritik Jain
      Ritik Jain says:

      Hello Ice,
      Data network should work same. Maybe check data network settings.

  13. Ritik Jain
    Allan P. says:

    Hi, my Nova 3i screen recording icon was lost after I update it and replaced by ride mode. How can I bring back screen recording icon? Also, volume up + power button doesn’t work.

    1. Ritik Jain
      Ritik Jain says:

      Is anybody here has an idea on this issue?

      1. Ritik Jain
        mai says:

        same here

      2. Ritik Jain
        Muzammil says:

        yes i have

      3. Ritik Jain
        Ivy Dayo says:

        My nova 3i screen recorder is lost too and it is not in the “pen”

    2. Ritik Jain
      mosimo says:

      just click the pen and it will let you customized your notification bar

  14. Ritik Jain
    Syaffikah J says:

    I can’t install Instagram from play store they said: “your device isn’t compatible with this version”. How, can I install the Instagram?

    1. Ritik Jain
      Ritik Jain says:

      Hello Syaffikah,
      Download Instagram APK file from the web.

  15. Ritik Jain
    Ryan says:

    Hi, I updated my Huawei Nova 3i via system update. After the update, Ride Mode was added in the menu at notification panel BUT the Screen Recording icon was gone and even the “Volume Up + Power button” short cut is not even working. How can I bring back the Screen Recording icon to my Nova 3i? Thanks a lot.

    1. Ritik Jain
      Len says:

      Same issue

      1. Ritik Jain
        Khalifa says:

        Samr here

  16. Ritik Jain
    sufian says:

    why when someone calling me, it is showing unknowncaller. I had saved contact name already.

    1. Ritik Jain
      Ritik Jain says:

      Hello Sufian,
      Delete the phone contact & save it again.

  17. Ritik Jain
    Someone says:

    I’m thinking of buying this as my new phone but these problems are telling me to look for a new one. Can you recommend phones that has better camera stability unlike nova 3i but still has 4gb and good storage?

    1. Ritik Jain
      Ritik Jain says:

      Hello brother,
      You may go for OnePlus if your budget can be this. Or Xiaomi & Motorola phones are also good.

  18. Ritik Jain
    Edwin says:

    Wifi in Singapore Changi Airport is not a problem when I used other brand phones.
    Currently, I use Huawei nova3i, it gives me a headache while I cannot use wifi in Changi Airport. Although wifi is connected, the reminder stated that it’s not connected.
    I dammed regretted to Huawei Nova 3i with such an inconvenience to me.

    1. Ritik Jain
      Ritik Jain says:

      Hello Edwin,
      That’s weird, Troubleshoot your Wifi as shown in the article, or make a trip to the service center.

  19. Ritik Jain
    Danmark Ablong says:

    Games running smoothly but there is a slight problem. Whenever I play Rules of Survival or PUBG, the vertical and horizontal sensitivity is a little bit delay even if I set the graphics High to Low.

    1. Ritik Jain
      Ritik Jain says:

      Hello Danmark,
      That is how the game is optimized for the smartphones, there will always be a slight delay. Don’t worry.

      1. Ritik Jain
        Danmark Ablong says:

        Or maybe Android Oreo is too heavy for the Nova 3i?

  20. Ritik Jain
    Nik says:

    Chrome taking a bit long time to open and even stuck phone beside when I play game, download apps from play store just back to home screen and those apps process stop. I mean I can’t download from play store

    1. Ritik Jain
      Ritik Jain says:

      Hello Nik,
      Try a factory reset & format your phone. See if it helps.

  21. Ritik Jain
    Hans says:

    My Huawei Nova 3i has slow data internet connection compared to my other phones. Its data connection is also inconsistent. I’ve already tried everything including changing different sim cards with different ISPs, the processes that have been posted here, etc. but the problem is not resolved. I tried the sim cards with my other phones (Samsung J7 and LG Note), the two phones have faster data internet connection. Therefore, Huawei 3i is the problem. Tsk tsk tsk. Sigh.

    1. Ritik Jain
      Ritik Jain says:

      Hello Hans,
      That’s sad. But we have to admit that thing. And I doubt that it can be fixed or not.

  22. Ritik Jain
    Jessa t. Calzado says:

    Why does my Huawei Nova 3i. When I talk to someone they cannot hear me but when I turn on the loudspeaker they can hear me… My phone is 1 month old only

    1. Ritik Jain
      Ritik Jain says:

      Hello Jessa,
      Kindly show your device to the service people.

  23. Ritik Jain
    Mazen says:

    I only have a problem with earphones when making a call,
    The person who receives my call can’t hear me well, there’s a noise noting that I tested it in a quiet place and using other earphones and the problem still exists.
    Is it a bug in the device or there are some settings I should do to reduce the noise during a call.
    The issue does not exist when I don’t use my earphones

    1. Ritik Jain
      Ritik Jain says:

      Hello Mazen,
      This issue could be from the device as you said that you already used other headphones as well. I recommend you to try once more with a different earphone. If the problem still exists then try formatting you phone.

  24. Ritik Jain
    anthony canarias says:

    I want to install Instagram apparently I can’t because It say that (your device isn’t compatible with this device which is nova 3i please help thanks!

    1. Ritik Jain
      Ritik Jain says:

      Hello Anthony,
      This issue is the most common on the Honor 3i units. Well, the only thing we can do is now, Wait for the optimization. You can also report it to the Instagram so that they see this issue & try resolving it.

  25. Ritik Jain
    Joselito Cagang Jr. says:

    The internet connection still slow. Idk know why. I followed your instructions but it’s still so slow.

    1. Ritik Jain
      Ritik Jain says:

      Hello Joselito,
      Try changing sim cards.

  26. Ritik Jain
    Dante says:

    Nice info. I have a problem with my game. In pubg mobile.. lots of colors everywhere, ground, build even trees.. any possible way to fix it?? I already try to factory reset. Same as usual though.

    1. Ritik Jain
      Ritik Jain says:

      Hello Dante,
      Yes, one more user reported the same issue. Do not worry its the game problem & not the phone. Your phone is alright. You can tweak some in-game settings & see. And make sure to update the game as soon as it arrives.

  27. Ritik Jain
    Anthony Steven says:

    Hi, I can’t pick up any phone calls while I can make phone calls to anyone. How to fix this problem?
    Already checked all call settings and its fine

    1. Ritik Jain
      Ritik Jain says:

      Hello Anthony,
      Do you mean that whenever a call comes, the touchscreen doesn’t respond? If yes, then factory reset the device.

      1. Ritik Jain
        Anthony Steven says:

        Yes correct is there any other way than factory reset? I don’t have problem when I make phone call or problem with touch screen

      2. Ritik Jain
        Esdee says:

        Everytime i take a photo and check it on the gallery photo is not loading it is like an error… I have screenshot but no option..

  28. Ritik Jain
    Lyneth says:

    hello! there’s no option to automatically record calls. why?

    1. Ritik Jain
      Ritik Jain says:

      Hello Lyneth,
      You need to download third-party apps from the play store for that feature.

  29. Ritik Jain
    Wael says:

    The front camera does not get the background details clearly like the back camera, my face in a selfie is taken clearly,
    but anything in the background is very bad quality. Is that normal?

    1. Ritik Jain
      Ritik Jain says:

      Hello Wael,
      Do not worry, this is how the front cameras are.

  30. Ritik Jain
    Rashnudine limba chavez says:

    What happened to my Huawei Nova 3i while I’m playing
    The pubg game my graphics are like rainbow.

    1. Ritik Jain
      Ritik Jain says:

      Hello Rashnudine,
      Check the graphics settings & try changing the PUBG game view like colorful to real.

  31. Ritik Jain
    Chara says:

    Hi. Is there anyone who encounter problem when making call? All call i made was ended automatically.

  32. Ritik Jain
    Daniel says:

    Hello. When I’m playing games the screen freeze but the sound still there. (phone still working only the game freeze) And some pink boxes appear. I already done everything said above. But no luck.

    1. Ritik Jain
      Ritik Jain says:

      Hello Daniel,
      Have you experienced this issue with only a particular game or with every game?

  33. Ritik Jain
    Carlo says:

    Hi! Is there a way to boost the volume of the speaker a little louder. Even if I use a headset or headphone, still could not increase the volume. Would appreciate your reply. Thanks!

    1. Ritik Jain
      Ritik Jain says:

      Hello Carlo,
      Sorry, but no you can’t. Until you root your device.

  34. Ritik Jain
    Jay says:

    Nova 3i – I can’t download or update apps on play store with more than 1gb. Like pubg. It says “error code 495.” no problem downloading it on my other phone like oppo f1s. I’m using 2gb wifi pldt dsl at home. Pls, help. Thanks

    1. Ritik Jain
      Ritik Jain says:

      Hello Jay,
      Check your download limit in the network setting. Maybe you data saver is on.

      1. Ritik Jain
        Ovap says:

        Hi. I got my brand new nova 3i and i want to download pubg, asphalt, and vainglory. Those games are big. When i download some of that game, it keep moving but apparently and it show that error 495 i also keep research about the error and doing the step. And its the same. But when it comes in small apps theirs is no prblem about that. Also try my old phone which is oppo f5 but theirs no problem about downloading a large app.

        I got the same problem sir. Im using wifi.

        1. Ritik Jain
          Ritik Jain says:

          Hello ovap,
          Have you set any data limit in the setting? Also, see if the option of install in internal storage is enabled or not.

  35. Ritik Jain
    Lawrence says:

    Why i cant use or bind my google account to any games

  36. Ritik Jain
    Cyril Yapit says:

    why can’t i do multi tasking when im in a video call? like when i need to reply and see the person who im talking to, is it possible?
    senpai please teach me.

    1. Ritik Jain
      Ritik Jain says:

      Hello Cyril,
      You cannot multitask while on a video call, because it requires your front camera. And if you open another app then it is switching off your camera service.

  37. Ritik Jain
    Dave says:

    Any idea why In Device GPS stopped working suddenly…. GPS works only when Mobile Data or Wifi is available

    1. Ritik Jain
      Ritik Jain says:

      Hello Dave,
      In starting you need internet network, but after you can turn it off.

  38. Ritik Jain
    Rahman says:

    How to record phone call. On the Huawei nova 3i?

    1. Ritik Jain
      Ritik Jain says:

      Hello Rahman,
      Try installing call recorders apps from the play store.

    2. Ritik Jain
      Muzammil says:

      Dear brother same problem with me, because I receive latest update notification after I update my mobile I lost screen recorder from shortcut penal, now I am giving you advice reset his mobile after didn’t update mobile even you receive an update notification,

  39. Ritik Jain
    Claire says:

    Mine… all apps are okay until after 2days my messenger app is jumping or blinking without any reason. I installed and uninstalled the app. Shared other updated messenger app from other Huawei phone device to my nova 3i but the problem is still there.. What should I do?

    1. Ritik Jain
      Ritik Jain says:

      Hello Clarie,
      Try installing an older version of the app from the browser.

  40. Ritik Jain
    Sara says:

    Hello. Please help me resolve this. I have Huawei Nova 3I and just bought yesterday. There was system update INE LX1 towards 113 I approved it and then proceeded with my apps. then I shut down the phone and it won’t start again unless I factory reset it. After resetting few of the interface changes I noticed. Then I downloaded all my apps again and now Facebook and boomerang keep crashing. I open the app and it closes automatically.

    1. Ritik Jain
      Ritik Jain says:

      Hello Sara,
      Kindly take your Nova 3i to the service center & ask them to reflash the operating system.

  41. Ritik Jain
    Asad malik says:

    How to connect Bluetooth Samsung level in Huawai nova 3i… I try 100 times but don’t connect pls tell me about to connect…

  42. Ritik Jain
    Mara Bermudez says:

    I recently bought the Nova 3i. I’ve had it for 9 days. When I was using it started to opens all the apps and then it started clicking things on its own.

    1. Ritik Jain
      Ritik Jain says:

      Hello Mara,
      Maybe the touchscreen problem. Better go to the service center, they will fix this 😀

  43. Ritik Jain
    Aleck says:

    I cannot download any large apps in playstore like pubg mobile. I already do the steps above about apps cannot the download in playstore. When i’m downloading pubg or large apps in playstore. It keeps error 495

    1. Ritik Jain
      Ritik Jain says:

      Hello Aleck,
      These are only the possible step to overcome this issue.

  44. Ritik Jain
    Emmanuel Lopez alicaway says:

    How to restore the just once and always method in using video at my gallery its automatically play. Can u pls help me to restore the setting of choosing just once and always. Its accidentally goes to always mode. Pls help me to fix this what I’m going to do

    1. Ritik Jain
      Ritik Jain says:

      Hello Emmanuel,
      Go to setting > Apps > Gallery > & click on clear defaults option.

      1. Ritik Jain
        Emmanuel Lopez alicaway says:

        I already did but nothings happen

  45. Ritik Jain
    Muiz says:

    My google and gmail app crash, impossible do to anything. I already try factory data reset and its fine for a few days but then its crash again.

    1. Ritik Jain
      Ritik Jain says:

      Hello Muiz,
      Try installing third-party mail apps.

  46. Ritik Jain
    Judy says:

    I only see the logo of my Huawei Nova 3i unit when I unlock it, please help!

  47. Ritik Jain
    Imran Commander says:

    this phone was shut up to the water for a second, and the screen no longer turns on, many old mobile phones fell into the water but it is the first time that one stops working.

    1. Ritik Jain
      Ritik Jain says:

      Hello Imran,
      No brother if your phone is not water resistant then you should be dropping it even by mistake. The company takes no responsibility for that thing. You have to pay in order to get your phone repaired.

  48. Ritik Jain
    Bhagath says:

    Colour bug in my nova 3i while playing pubg. It’s very disgusting.

    1. Ritik Jain
      Ritik Jain says:

      Hello Bhagath,
      This is very common issue on this device 🙁

  49. Ritik Jain
    Van says:

    Hey, so I accidentally locked my home screen layout and I don’t remember how to unlock it…since it’s locked I can’t uninstall apps from the home screen or arrange the apps how I want…

    Please help …how do I unlock the home screen layout
    Thanks in advance

    1. Ritik Jain
      Ritik Jain says:

      Hello Van,
      Just hold down your home screen page & it will show some stuff. Try to find out a lock icon & just tap on it.

  50. Ritik Jain
    Mitesh says:


    How to unlock home screen layout
    Am trying to change to home screen icons and want to put in a common folder
    But it’s showing as home screen layout locked when I hold the app icon.

    1. Ritik Jain
      Ritik Jain says:

      Hello Mitesh,
      You can unlock the screen pages by holding down on the page & tap on the lock button. You need to find the Lock icon.

  51. Ritik Jain
    myles says:

    My video in my messenger is a bit slow… How to fix this?

    1. Ritik Jain
      Ritik Jain says:

      Hello Myles,
      This is a problem of the third party app ie messenger. Update the app.

  52. Ritik Jain
    Tina says:

    Hi! May I know why my nova 3i can’t automatically connect to wifi (wep) but can automatically connect to wifi(WPS) after mobile reboot. Thanks!

    1. Ritik Jain
      Ritik Jain says:

      Hello Tina,
      Huawei Nova 3i may be well optimized for the WPS Wifi.

      1. Ritik Jain
        Tina says:

        Hi! Thanks for your reply. Just wanna correct my previous message, it’s wpa not wps. 2 units of nova 3i were also tested and both of them were not able to automatically connect to wep after mobile restart. I have also tried to connect to a different router with wep connection, unfortunately im still getting the same problem. Would you know if other nova 3i has the same issue? Thanks

  53. Ritik Jain
    munia says:

    When I talking at video call in messenger if any notification comes, then I am trying to see it, my video window is going to be off & another person does not see me. how can it solve?

    1. Ritik Jain
      Ritik Jain says:

      Hello Munia,
      This is how android OS works. If you will do another work while video calling why will the camera remain open?

      1. Ritik Jain
        Mohamad Adib says:

        Why does my whatsapp messages disappear about 24 hours in my nova 3i?i just recently chat with my contacts and later the messages will disappear the next day. How do I fix this? Hope u can help me with this issue ASAP. THANKS

  54. Ritik Jain
    Pedro says:

    Just want to ask. Why is the default messaging app for nova 3i, not the same as the others (e.g. nova 2i) wherein you can compose message first before entering your recipient (“To”)? In 3i, you have to select first or determine first who you are sending (i.e. you have to select from your phonebook or enter the number), otherwise, you cannot compose a message. It’s quite inconvenient because first of all, there is no room for “draft” message. Second is what if you accidentally press the send icon without finishing first your message, then you have to compose again and send it. Whereas, if you type in first your message, and after finishing, enter your desired recipient, then you won’t have the problem if you accidentally send because it will prompt that you have no recipient yet.

    I hope somebody can show me how to go about this. Thanks.

    1. Ritik Jain
      Ritik Jain says:

      Hello Pedro,
      This is what companies do, they are always trying to improve their services. But some may like & some may not. What you can do is that you can install third-party messaging app & replace it with the stock one.

  55. Ritik Jain
    Johny says:

    Hi. My GPS was not detected after I walked into every indoor place. And my data is opened. Hoe can it solve? Thank you.

  56. Ritik Jain
    karen says:

    hi, can you pls help me? I have a black screen on my Nova 3i. it’s just blinking. Thanks

    1. Ritik Jain
      Ritik Jain says:

      Hello Karen,
      Could be hardware defect, go to the service center.

  57. Ritik Jain
    Firoz says:

    My Nova 3i has a data connection issue. It shows 4g but data doesn’t work. I checked with the network company and they sent me the settings but yet it doesn’t work. At the moment it’s working only on wifi. Pls advice.

    1. Ritik Jain
      Ritik Jain says:

      Hello Firoz,
      I hope you have proper 4G plan & data limit is there 😛 About the problem – If it is showing 4G sign then I think it should work.

  58. Ritik Jain
    CLARO says:

    I cant get the GPU TURBO ON MY NOVA 3I PLS HELP

  59. Ritik Jain
    Saaad says:

    The low light photos have a lot of noise how do I stop this.

    1. Ritik Jain
      Ritik Jain says:

      Hello Brother,
      That is how the quality of the camera is at night. You cannot do anything about it.

  60. Ritik Jain
    Samir says:

    When I use any application mostly with the messenger, I have an instant problem, the display vibrates spontaneously.
    It is a firmware problem? And can be rectified in the next firmware update? or I should go to the repair center.

    1. Ritik Jain
      Ritik Jain says:

      Hello Samir,
      If the problem is only with certain apps such as messenger then I think it has something to do with the app but if the problem arises for all the apps then I think you should head to the service center.

  61. Ritik Jain
    Alvin Yip says:

    When I backup my contacts from my Samsung note 3 to Huawei nova 3i it does not copy the full contact details if it contains more than 2 phone number, it’ll copy 1 one, same goes with addresses too. And it does not copy all the notes that I had in my contacts also. When I try to enter the information manually and press the tick to save, 50% of the time it doesn’t save and I got to do it again then it saves which is very time-consuming cos I got 1000+ contacts. Hope you can resolve this problem. Thank you.

    1. Ritik Jain
      Ritik Jain says:

      Hello Alvin,
      What you can do is download third-party contacts backup app & transfer easily to the phone. Check & see if it works.

  62. Ritik Jain
    Naim says:

    When I whisper in my nova 3i earphone, opposite person can’t hear me but he can hear my surroundings others sound.
    My previous phone Samsung j5 had no such problem.
    By formatting my phone didn’t work.
    Is anything there to be done?
    My problem may sound funny, but I really need it to be solved. please reply.

    1. Ritik Jain
      Ritik Jain says:

      Hello Naim,
      Do you mean that when you say normally you can’t be heard on the other side but background noise can be heard? right? Well, I doubt that you may have some sort of confusion. But if this problem really persists then you may want to show your device to the service center.

  63. Ritik Jain
    kat says:

    my nova 3i autopause when I’m playing basic games and watching a video on facebook. i tried to install and reinstall the apps, reboot and restart no luck. please give some advice. thanks

    1. Ritik Jain
      Ritik Jain says:

      Hello Kat,
      It may be because you are accidentally touching the corners of the screen & thus pausing the video. Also, if this is not the case then do keep a watch on average time your video is auto paused every time.

  64. Ritik Jain
    Muhammad says:

    1 Huawei nova 3i truecaller pop up notifications delayed like when unknown Caller rings it does not give a pop-up notification who is calling me! And after 30 minutes show me who has Missed me and sometimes a message tells me “blocked truecaller notifications go to setting app& notifications permissions enable dropzone” I go to permissions and I can’t find dropzone I find dropzone in phone manager and I allowed it but still problems appears.
    2 Bluetooth receiving well but not sending and notifications delayed too
    Pls, tell me what should I do?

    1. Ritik Jain
      Ritik Jain says:

      Hello Muhammad,
      Try updating Truecaller app. You may be running old version.

  65. Ritik Jain
    Aldric chan says:

    Hi, I sometimes experience this on my nova 3i. When i charge my phone and leave it. The volume goes out like when I watch youtube even in full volume I can’t hear anything but when I restart the phone everything is ok. Pls, help how to fix this.

    1. Ritik Jain
      Ritik Jain says:

      Hello Aldric,
      This is software lag. This can only be fixed with a software update from the company.

  66. Ritik Jain
    Nay Vala says:

    Excuse me!
    My Huawei Nova 3i Facebook live video is not showing full screen after swiping off a live comment.
    Can You give me any advice?

    1. Ritik Jain
      Ritik Jain says:

      Hello Nay,
      That could be Facebook optimization problem. Your phone may not be the culprit.

      1. Ritik Jain
        Nay Vala says:

        Ok. Thz for your reply. I will summit report to Facebook team.
        Thz Q

  67. Ritik Jain
    Sherif Ragab says:

    Dears: Huawei-nova-3i Geeks,
    Good day to you
    I tried a lot of Automatic Call Recorders, but it is not working as it should be
    cause it works one time then it is not working the rest of the day
    can you please advise, I think it is the Phone OS issue

  68. Ritik Jain
    Zafrie says:

    a problem when zooming a picture with two fingers on the flat surface of the phone without holding back the response but when grasping with the right hand and zooming in the left hand of the response it is best

    1. Ritik Jain
      Ritik Jain says:

      Hello Zafrie,
      This may be some sort of misunderstanding, you may not be touching your display quite well. But you are when it is in your hand.

  69. Ritik Jain
    M says:

    I get the notification tone but it is not displayed in the notifications bar.

    1. Ritik Jain
      Ritik Jain says:

      Hello Brother,
      Have you toggled any notification settings? I suggest you look at your setting’s & set it to default.

  70. Ritik Jain
    Junjun Ngalngalo says:

    My speaker is shifting. First from the loud speaker and then after few hours it shifts to the non loud speaker.

    1. Ritik Jain
      Ritik Jain says:

      Hello Junjun,
      Do not worry it is OK. Test more.

  71. Ritik Jain
    Rahul says:

    Huawei Nova 3i has a lot of issues while playing pubg too.
    I found this trick to win every pubg game

  72. Ritik Jain
    Kriz says:

    Everytime i have a call the caller didnt hear me. I bought it last august only. What should i need to do to fix that problem?

    1. Ritik Jain
      Ritik Jain says:

      Hello Kriz,
      Try different headsets and see.

  73. Ritik Jain
    PEEJAY says:

    Hi. I’m not sure what I did wrong, but my device no longer recognizes headset. Appreciate your advice on this.

  74. Ritik Jain
    Ivy says:

    I deleted the file “screen recorder” on my huawei nova 3i,no I don’t know where to download it. What should I do now? Thank you.

  75. Ritik Jain
    Savindu kumarasekara says:

    I bought Nova 3i in China and brought it to Sri Lanka. Though the language was changed to English after the system update music app and his voice in Chinese. How to solve it? And I can’t update music also. It says me to update but when I go to update there is no update button to press in the app gallery (maybe due to the region I’m in) how to solve this plz help me.

  76. Ritik Jain
    Norman says:

    Hi, the problem in my Nova 3i is… Earphone mark display cannot off though I pull out my earphone. Then my phone no has ringing sound caused of this display. How to fix?

  77. Ritik Jain
    Lizzie says:

    Just bought this phone. Messenger keeps on Not responding. It will only open after I uninstall and reinstall messenger. Helo please. Dont know what to do.

    1. Ritik Jain
      Ritik Jain says:

      Hello Lizzie,
      That is the app optimization problem. Try downloading the different version of the app.

  78. Ritik Jain
    byong_quita says:

    I cant seem to figure out why my nova 3i converts group SMS to MMS.

  79. Ritik Jain
    Kryztal says:

    What to do when I deleted my screen recorder on my nova 3i?

  80. Ritik Jain
    Madszz says:

    My problem is when I try to download AR lens effect from app gallery it always failed.

  81. Ritik Jain
    sudhakar says:

    the message is coming, but I am not able to send a message, any setting need to change?

  82. Ritik Jain
    Drishya Raj Sharma says:

    My nova 3i does not have the option of recording calls in the calls setting although it is mentioned in loads of reviews.
    Can anyone help me with this??

  83. Ritik Jain
    Cristian Castro says:

    Can someone help me my FB messenger apps is not showing anymore the icons of call and vidcall yesterday its normal but now the icons seems to be removed.

  84. Ritik Jain
    Thamidu says:

    When you drop down, there is a small pencil type icon, click it, check whether the screen recording icon it there, if its not on you will have to drag from the tiles below. You will understand when you see it.. It left of the settings icon when you drop down from the top.

  85. Ritik Jain
    Devin says:

    i had a screen burn in in my nova 3i a month after purchasing

  86. Ritik Jain
    Nidhin Kumar says:

    hello.. my Huawei Nova 3i phone suddenly got off after is asking data factory restore .. I try to download the package from the server (version:INE-LX18.2.0.131(C185CUSTC185D1) SIZE;3503M after downloading the again EMI something got failed downloading I don’t and what I do ? its new phone

  87. Ritik Jain
    trabelsi mohamed says:

    i can”t find messenger icon

  88. Ritik Jain
    Hassan says:

    Hello, who can help me with this ?
    My screen just shutdown unexpectedly, i tried to reboot and everything plug it to a charger as well but nothing im just getting a black screen knowing that the phone is turned on when i press the power button an can see the screen light but its black I can’t do anything

    Any help thank you

    1. Ritik Jain
      Ritik Jain says:

      Hello Hassan,
      You have to meet the service people. Your phone has some internal software issue.

  89. Ritik Jain
    Gayan Perera says:

    Nova 3i is a good phone. But the pocket mode cannot be disabled. It is a headache when ringing tone is increasing .

  90. Ritik Jain
    User0123 says:

    Helloo i recently bough Nova 3i, and it perfectly fine but from 3 to 4 day its ringing unexpected for 1 to 2 mins, and there is no clue why its ringing ….
    its very annoying can anybody help me out ???

    1. Ritik Jain
      Ritik Jain says:

      Hello Brother,
      Format your device & see.

  91. Ritik Jain
    Abdalla says:

    Hi, my problem is that when I turn on a mobile hotspot to another device, nothing worked except WhatsApp on the other device. I tried to use Facebook, chrome and all other apps, they tell me that there is no connection. Can you help me?

  92. Ritik Jain
    Jab says:

    Hey, how can i sync facebook contacts to my nova3i

  93. Ritik Jain
    Jon says:

    Hi, just bought my 3i last week, the led notification is not workingeven the pulse notification is already on. Is there any option i have to check? Thanks

  94. Ritik Jain
    Shiry says:

    When i am calling my data connection get lost i use sim 2 for calls and sim1 for data so while i am in a call i cant use other app suxh as fb wtsapp viber is it a issue can it fix

    1. Ritik Jain
      Ritik Jain says:

      Hello Shiry,
      When you are on a call, you cannot use your mobile data to work with another internet required app. It is slow.

  95. Ritik Jain
    vidya says:

    i just bought my nova 3i today. while charging with the original cable , the phone has become really hot. Can you please advise

    1. Ritik Jain
      Ritik Jain says:

      Hello Vidya,
      It is normal. Do not worry! Do not use your phone when you are charging it.

  96. Ritik Jain
    Marilyn says:

    Hi my sms is not working, I cannot send and receive message. Every time I open the sms app it say that the app is not allowed by the device owner. How can activate my sms app

  97. Ritik Jain
    Manoj Koshy says:

    Unable to connect to Android Auto in my Honda. Car Play works with my iPhone and the unit does have Android Auto capability.

    Please advice.

  98. Ritik Jain
    charlie paz says:

    Help how to fix home screen layout locked cannot move any apps?
    Thank you in advance,

    1. Ritik Jain
      Ian says:

      Tap and hold in home screen to show the home screen settings. Then tap the settings, there you will have to disable the “lock home screen layout”

  99. Ritik Jain
    Jeysel says:

    Why always mobile data is good and then later on I cannot access in any sites, later on it becomes good then not working then –> working
    I don’t know what is the problem here, can Huawei nova 3i update the latest version and fix the mobile data thing?

  100. Ritik Jain
    Elly says:


    I’m having a problem with the GPS signal. I sent in my phone for repair, they did the factory reset, but the result is still the same.

  101. Ritik Jain
    Britney says:

    Why my phone cant turn on?
    I was typing message, suddenly black screen and can’t turn on. I just bought the phone 3 months ago.

    1. Ritik Jain
      Ritik Jain says:

      Hello Britney,
      Is it still off?

  102. Ritik Jain
    Yeasin Ahmed says:

    Why my nova 3i autopause when I played some video on facebook?

  103. Ritik Jain
    elaine says:

    hi , my Huawei Nova 3i keep turning off the hotspot automatically. it is irritating, how can i fix this ?

  104. Ritik Jain
    Jared says:

    My screen layout is locked how do I unlock it

    1. Ritik Jain
      Ritik Jain says:

      Hello Jared,
      Hold Your home screen and then look for a lock icon & simply tap on the icon to unlock.

  105. Ritik Jain
    Matte GB says:

    how do I extend the time before re-entering password?

  106. Ritik Jain
    Grace says:

    My Huawei Nova 3i is not connecting to 4G network. My SIMcard has been updated to LTE recently. I had it replaced again since I thought it’s a SIM card issue but it appears to be a phone issue. I was advised by the sales rep from Huawei to manually connect to 4G in the Carrier option in Mobile Network. It prompted successfully registered to 4G but when I go back to the option, the checkmark is still in 3G. I’ve tried this multiple times but it did not work. Prefered network type is already LTE and 4G option is turned on. Please help.

  107. Ritik Jain
    Ozzy says:

    Good day Mr. Ritik i just noticed my problem with my nova 3i today, when my headset or bluetooth speaker is connected and i play a song suddenly the song will automatically stop, and I’ll play it again and it’s annoying that after a minute the song will stop again..can you please help me with this.. Thank you in advance

    1. Ritik Jain
      Ritik Jain says:

      Hello OZZY,
      Have you connected your Bluetooth connection with any other device or multiple devices at the same time?

  108. Ritik Jain
    Jimmy says:

    Automatic re start my nova 3i

  109. Ritik Jain
    nhey says:

    sir i have problem about the “software install failed which was appearing in my screen of nova3i”?? what does it mean..i just restart my phone ..

  110. Ritik Jain
    Blessing says:

    Hello, Mr. Jain I just bought the Huawei nova3i but when I turned it on the Huawei red icon did not pop up, just Huawei. Please, I need your confirmation to be sure I did not buy a fake Huawei. Thank you.

  111. Ritik Jain
    Shaayal says:

    Hi, my Huawei nova 3i is not showing dual sim settings under wireless networks. How do i resolve this issue

  112. Ritik Jain
    raz says:

    Does anyone have problems with Instagram stories? Because on my nova 3i, the story got cut at the edges. How to fix that?

    1. Ritik Jain
      Ritik Jain says:

      Hello Raz,
      That I think will get fixed by Instagram update.

  113. Ritik Jain
    Dyesmar says:

    Was having data connection problems when I purchased the phone. Before everything, I inserted my sim on the sim1 slot. Before I have read your blog regarding the airplane mode, I decided to switch my sim to the sim2 slot and proceed to follow the instructions on doing the airplane mode. Somehow it did work. Now, I tried doing the same thing again but switched the sim back to the sim1 slot but it didn’t work. Might as well have this phone checked again before the warranty expires lol

    1. Ritik Jain
      Ritik Jain says:

      Hello Dyesmar,
      yes, better get it checked before the warranty expires.

  114. Ritik Jain
    Khalifa says:

    Goodafternoon sir. Can pls help me recover my lost screenrecording? The up button and power button didnt work at all.. How can i recover it? Ill wait for your action sir. Thank you

  115. Ritik Jain
    Haseeb says:

    vibration suddenly not working.
    I have checked all the setting.
    everything is fine in the setting.

  116. Ritik Jain
    Rob says:

    Hi, I can’t find text reminder does it have one? cheers!

  117. Ritik Jain
    Bhagath says:

    In my Huawei nova 3i, there is a problem, that audio in the Instagram video is playing even if we close the app. And it will be stopped only if I switch off the phone. What is the reason?

    1. Ritik Jain
      Ritik Jain says:

      Hello Bhagath,
      This is normal, the problem is with Instagram. Do not worry. You can just kill the app from the multitasking tray. No need to restart your phone.

      1. Ritik Jain
        Bhagath says:

        Multitasking tray??,,,pls explain step by step

        1. Ritik Jain
          Ritik Jain says:

          Multitasking tray is when you see all your previously visited apps & games. Tap on the third button which is shaped like a square, on the bottom right of the phone. And you can kill an app by swiping left or right.

  118. Ritik Jain
    Gladys Alvarez says:

    Hi. There are like lines in my Nova 3i screens. It’s not really visible but when it I stay in some apps like Messenger, for example, the boxes for the messages stay!! Even if I open another app or turn it off. It stays like a background picture or mark. This phone is just 2 weeks old! Pls, help.

    1. Ritik Jain
      Ritik Jain says:

      Hello Gladys,
      Head on to the service center, if the problem is with the display panel, then you can get it repaired from the service people.

    2. Ritik Jain
      liz says:

      same problem here..

      gladys, how’s your phone now?

      is your problem resolved?

  119. Ritik Jain
    Bhagath says:

    ..I have already done it..But no use..Audio is still playing..What is the reason??

  120. Ritik Jain
    Bhagath says:

    Some times fingerprint is not working properly. I tried by removing wet in my finger nd on the sensor with a cloth.But it takes too long time for respond.But in other phones it is very fastly unlocking even in small wet conditions. What is the reason??

  121. Ritik Jain
    Pathum Sandaruwan Subasinghe says:

    Why it is not playing radio via Bluetooth speakers? I tried playing radio via a speaker. But it does not work.

  122. Ritik Jain
    Wilflor says:

    Hello, my nova 3i was left unlocked or screen on for a couple of hours when I turn it off and turn it back on I saw the shadow of the apps on the screen. It froze up. I tried to reset but shadows are still showing. The shadow is the last app that I used before I turn off the screen. Thank you badly need help.

    1. Ritik Jain
      Ritik Jain says:

      Hello Wilflor,
      You can go to the service center, they will repair the phone if it’s under warranty.

    2. Ritik Jain
      Merylle says:

      Same problem. Did the service center repair/replace the phone?

  123. Ritik Jain
    Margo says:

    Just wondering why I dont receive notifications of messages or emails on my Huawei nova 3i when I have them all turned on and ready to receive notifications. I have turned some app notifications off in an effort to hopefully let me get notifications but that has yet to work. (shouldn’t have to though). Thanks in advance I hope!

  124. Ritik Jain
    Mohan says:

    I have a problem while downloading
    /update any app under network mode cause error download pending and error 495 appear at last.
    But in WiFi, it was working fine.
    I tried to clear data in the app menu. But no luck started.

  125. Ritik Jain
    Julius says:

    I have a phone display issues with my nova 3i..the screen display is OK but when I go to one app there’s a shadow of the app from the home page of the phone. I accidentally left my phone to overheat.

    1. Ritik Jain
      Aj says:

      I have the same problem… If i open any app on my fone and close it… There will be shadow of the app i just closed.

  126. Ritik Jain
    mai juarez says:

    may i ask where to find the files pdf downloaded in huawei nova 3i

  127. Ritik Jain
    Paul Jasper Parungao says:

    hello, Ritik Jain, I have a problem with my nova 3i
    my phone is a totally blank/black screen I’d been using music (local) then when I turn it on is blank/black screen already I tried to hard restart using the power button for 10sec. but doesn’t work at all
    what the best or another way to fix this ??

  128. Ritik Jain
    Kia says:

    How I grant all permission to a certain app. For example on messenger, Google Play Billing is not allowed (permission can’t be access) so there’s no way I could use it through paying bills. Please help. Thanks

  129. Ritik Jain
    Alana says:

    I have new nova 3i and was just on a call and had speaker phone on and when holding my fingers accidentally brushed against the speaker holes and there was a buzz of energy like ungrounded electric that felt concerning, is it ungrounded or is there something I can do to fix or is it faulty? I don’t want to get shocked

  130. Ritik Jain
    Kief says:

    Hi, I just recently bought this phone (Huawei Nova 3i) however I’m starting to notice that several apps on my phone, especially YouTube, doesn’t support “Full screen display”. What I actually want to happen is that the notch on the top of my screen is still clearly visible.

  131. Ritik Jain
    Rowell says:

    Hi sir can you help me fix the fingerprint scanner? I got an error multiple times. Thank you in advance

  132. Ritik Jain
    Arvie says:

    Hi I just want to ask why does the picture have white shades in the bottom when I used the flash in the FLASH ON mode.. While in auto flash or always on flash there is no white shade? thanks

  133. Ritik Jain
    Stefano says:

    My phone’s screen has watermarks which the watermarks are like screen shots of my recent activities in my phone… even in opening start up they appear if i restart or turn on again my phone. I think its a bug can you please help those are so annoying. I can send pictures if u wanna know more

  134. Ritik Jain
    Carmela says:

    Can I use sim 2 for mobile data on huawei nova 3i?

  135. Ritik Jain
    Jona Salvador says:

    Some of my contact’s name are not displaying on the messages, but when i check it on my contact list its there. How to solve it? TIA

  136. Ritik Jain
    Jay Lre says:

    How to get the HUAWEI MESSAGING APP just like what P20 lite messaging has?

  137. Ritik Jain
    Xhani says:

    I want to buy Huawei nova 3i can you suggest me this mobile to buy

  138. Ritik Jain
    Dev says:

    My call waiting is switched on, however the call waiting is not working and i have got complains from my contacts that they cannot reach me.

  139. Ritik Jain
    Adarsh says:

    My camera shortcut icon on the lock screen is not working or frozen. Have Nova 3i 2 months old.

  140. Ritik Jain
    Johny says:

    My Huawei nova 3i have problem I can’t go full screen for pubg because its not optimised

  141. Ritik Jain
    danii says:

    my nova3i suddenly stopped playing videos on gallery 🙁 recorded videos or downloaded movies.. i cant watch any of them.. please help. thankyou. tried clearing gallery cache but nothing happened.

    1. Ritik Jain
      Nunapatricia says:

      Same here.

      1. Ritik Jain
        Shalitha says:

        Mine too please help with this. Videos aren’t playing. When I play a video it gets blacked out and goes back to the gallery

    2. Ritik Jain
      shalitha Etipola says:

      Same happened with mine too. What can I do to play videos again.

  142. Ritik Jain

    Help me. Like this, i just turn on my phone and use like usually. Then i charge it. After an hour. I wanna call my friend suddenly my phone cant turn on. What happen actually? Help me. Ive many important things on that phone 😭😭😭

  143. Ritik Jain
    Ayen quibuyen says:

    Hello. I have problem of nova 3i. I cant open the simcard tray. What should i do? Im using the pin to open, but its too hard.

  144. Ritik Jain
    peejay says:

    how about photo save device. its not working to me. it says its already save. but i cannot see any save photos when i go to the album.

  145. Ritik Jain
    Joan G. Nyee says:

    Hi sir good afternoon , my husband bought his phone from philippines the huawei nova 3i and when he arrived in canada his network is not working and he can’t give a call but he can receive text messages but his mobile data is not working also . Please can you help us asap ?

  146. Ritik Jain
    Robin says:

    How to enable notifications on lock screen, without the contain of the notifications, eg;missed calls but without the name or number. Pleas help.

  147. Ritik Jain
    Nunapatricia says:

    Captured Video doesn’t play.

  148. Ritik Jain
    Mark says:

    My nova 3i automatically do a factory reset and has important files. How to retrieve those files? Please help. Thanks

    1. Ritik Jain
      Ritik Jain says:

      Hello Mark,
      This is really strange as how a phone can reset itself. But if your phone is fully formatted then, unfortunately, you cannot restore your data.

  149. Ritik Jain
    Patrick Jason Sumabat says:

    Hi, I cannot connect my Huawei Nova 3i to my Bluetooth Speaker Huawei CM51. I tried to troubleshot and followed your steps but still not working. The response will be much appreciated.

    1. Ritik Jain
      Ritik Jain says:

      Hello Patrick,
      Can you tell me if only one particular Bluetooth device is unable to connect with your phone or every Bluetooth device is unable to connect?

  150. Ritik Jain
    Zahidul says:

    Hi everyone! I’m trying to use a Huawei Nova 3i on an LG Smart TV by Mirror share. The phone sees the TV and starts connecting. TV shows ‘connecting’ but nothing concludes. Then the phone starts again looking for devices. Who would be so kind as to help me? For more information, my Huawei P9 mobile’s mirror share works fine with my LG smart TV.

  151. Ritik Jain
    Ramim Hossain says:

    My problem is seriously sick. I brought the phone when it was lunched and everything was fine but I never had a deep look in all functions. But after one month I realized that SCREEN RECORDING option is not on my phone in anywhere. I contact with customer service and they don’t have solutions for this problem. It’s really strange that a internal software is fully disappear from huwai nova3i phone which it was special features. Can you please kindly help me. It’s a shame for me to buy this phone now.

  152. Ritik Jain
    Abhaya Bharadwaj says:

    The home screen layout is locked, please help to unlock it.
    Also, can you help me to enable “tap to wake” option which is not seen in Huawei nova 3i?
    Also, how to enable the status bar to drag down when the screen is locked.

  153. Ritik Jain
    M says:

    My Phone Nova 3i Suddenly the File Safe displayed an error saying that the safe is missing, and the file does exist in the “.File_SafeBox” Folder but unreadable.
    Is there a way to decrypt them or recover them back?

  154. Ritik Jain
    John Mico A. Fontanilla says:

    My phone is Huawei nova 3i. And I used to do screen recording but then a month an ago when I use the screen recording, it is recording but when I go and watch it from the gallery it’s just black.

  155. Ritik Jain
    Adine says:

    Hi hope you can help me, I’ve tried to search on YouTube on how to unlock the Home screen layout on Huawei Nova 3i but I can’t seem to get any further information nor details on how to unlock it. I really need to gather all the applications and remove or uninstall some applications that are not useful. Please help me with this. Thank you

    1. Ritik Jain
      Ritik Jain says:

      Hello Adine,
      You can hold on to an app which you want to uninstall, you can hold on to your home screen to edit.

  156. Ritik Jain
    HKS says:

    Hello, there’s a beep sound while I’m on call either on Facebook or WhatsApp or sim number, and I can’t hear anything apart from that sound, please help me. Thanking you

    1. Ritik Jain
      Ritik Jain says:

      Does the beep sound comes every time & all the time? or just rarely?

  157. Ritik Jain
    mohammed abrar ahmed says:

    the problem is with incoming call… unable to answer it… getting stuck.. showing connecting on screen but not getting connected.

    1. Ritik Jain
      Ritik Jain says:

      Hello Mohammed,
      Check your sim card network or try inserting some other sim card on your phone.

  158. Ritik Jain
    bal says:

    Hye there. Can you help me because I don’t really sure about this phone problem? I can’t call someone on WhatsApp or Instagram neither video call nor voice call. I’ve got an idea that the data connection must be poor but I can simply watch videos on Instagram and YouTube without any problem. And I can even watch movies and drama online too. How is it possible and I really hope that you will be able to help me cause I’m totally blank. 😭

    1. Ritik Jain
      Ritik Jain says:

      Hello Bal,
      Can you tell me what does it sound when you try to make a call via Whatsapp or Instagram? Does it ring? Or what sound is coming from the earpiece?

  159. Ritik Jain
    user says:

    Hello! I hope you can help me with my problem. My phone was doing just fine until this one time. I turned on my mobile data and used messenger app, but then it just suddenly froze, the screen won’t work anymore. I tried shutting it down but failed to do so. Now tho it displays a certain shade of black when I click the switch button. I cannot seem to switch the phone off. It displays nothing but black. Thank you.

    1. Ritik Jain
      Ritik Jain says:

      Hello Jensen,
      Kindly show your device to the service center.

  160. Ritik Jain
    Shams says:

    My Nova 3i has an issue with WhatsApp call from last 3 days when any call comes the screen does not wake up to its rings. I figured out that WhatsApp had been updated in that period.
    any help or this is wrong forum for this issue.

    1. Ritik Jain
      Ritik Jain says:

      Hello Shams,
      You can try older WhatsApp versions from Google, simply download old APK files & install it on your phone.

  161. Ritik Jain
    Rana farooq says:

    WhatsApp incoming call -call notification comes but screens remain off …. how can I fix this?

    1. Ritik Jain
      Ritik Jain says:

      Hello Rana,
      You can simply press the power button.

  162. Ritik Jain
    jessa delposo says:

    hi, Hope you can help me.
    I cannot use my nova 3i because of its shutdown on its own. when I turn it on the screen is black and the light is dim.
    I really needed my files on my phone what should I do?
    I cannot restart because the screen is totally black out.
    please help. thank you.

    1. Ritik Jain
      Ritik Jain says:

      Hello Jessa,
      All you can do is show your phone to the service people. I am afraid about your data though.

  163. Ritik Jain
    Hossein says:

    Hi there.
    I’m worried if my phone’s speaker has issues. when I play sth (whatever), the moment when the sound wants to come out of the speaker I hear a ticking sound. I hear it even when I try to unlock my phone as I have the unlocking sound active. then after that tik, I keep hearing an shshsh sound for about a second or two. it happens whenever a sound or anything is played through the speakers. I have checked another phone which was 3e the shshshsh sound was there as well but that tik sound before everything wasn’t. is it normal? or should I be worried?

    1. Ritik Jain
      Ritik Jain says:

      Hello Hossein,
      Whenever you tap on something on your screen, a sound will come indicating that you have touched your screen. To turn that off you can go to settings > Sound. If there is a tik sound when you play songs or play games, then this is a real issue. Better get it checked to the nearest service center.

  164. Ritik Jain
    Sarah says:

    Hi. My Huawei phone Nova 3i’s screen recording isn’t functioning, all the recordings are all plain black like nothing happens, but the microphone is functioning. What should I do to fix this problem? Please help. Thank you so much!

    1. Ritik Jain
      Ritik Jain says:

      Hello Sarah,
      You can download a third party app from the play tore to record your screen.

  165. Ritik Jain
    Johnzel says:

    Is it normal after system update nova 3i performance become slow? It was not that smooth already.

    1. Ritik Jain
      Ritik Jain says:

      Hello Johnzel,
      Perform a full factory reset whenever you update your phone.

  166. Ritik Jain
    RI Antu says:

    Why secret code ‘testing’ doesn’t work on nova 3i???

  167. Ritik Jain
    Alinka says:

    My in-app videos are too bad quality and blurry
    Like in videos played in facebook app
    Or videos of WhatsApp status and those captured by using WhatsApp app
    Really an annoying issue
    Please help

    1. Ritik Jain
      Ritik Jain says:

      Hello Alinka,
      This is due to low internet connection.

  168. Ritik Jain
    Abhi says:

    I can’t join facebook live as a guest. Doesn’t show the green button to join live.

    1. Ritik Jain
      Ritik Jain says:

      Hello Abhi,
      If you have any questions related to your phone then you can ask here.

  169. Ritik Jain
    Pjcalida says:

    Hi, the message app is not opening. After I click it, it goes back to home. I try to restart and clear cache but still not working.

    1. Ritik Jain
      Ritik Jain says:

      Go to the nearest service center and ask them to reinstall the OS, not to factory reset.

  170. Ritik Jain
    necroboy says:

    Please help me, I take some videos but the videos are not saving on my gallery. I rebooted or restarted my Huawei Nova 3i many times but still, the videos are not in my gallery. 🙁 .. need some advice please

    1. Ritik Jain
      Ritik Jain says:

      Hello Prince,
      This may be a bug or a storage problem. If you have plenty of storage then probably this is a software bug. Hard reset your phone.

  171. Ritik Jain
    Benny says:

    My nova3i has been having the same software update for a month, it keeps on asking me to install the latest update, but the latest update has already been installed! HELP

    1. Ritik Jain
      Ritik Jain says:

      Hello Benny,
      Seems like a software bug, perform a factory reset.

  172. Ritik Jain
    dalia ali says:

    when I open my Instagram, every video is pixelated and I can’t watch any video with high resolution

    1. Ritik Jain
      Ritik Jain says:

      Hello Dalia Ali,
      This is because of your internet connection. Whenever my internet works slow, Instagram videos play pixelated. As soon as the internet become fast the video slowly starts getting details. Maybe try with other Wifi connections.

  173. Ritik Jain
    Sanyong says:

    My nova 3i cant download PUBG game. Why?

    1. Ritik Jain
      Ritik Jain says:

      Hello Sanyong,
      What error is it showing?

  174. Ritik Jain
    julius says:

    my nova 3i is working well when I left from home, airport, and hotel in Denmark but when came onboard the problem started. I can connect to wifi but connecting to the internet is required a QR scanner for the code, I try to scan but still same

    1. Ritik Jain
      Ritik Jain says:

      Hello Juilius,
      If the problem is just onboard, then no need to worry. Maybe there is something to configure on their side.

  175. Ritik Jain
    Taufiq says:

    After updating my phone only shown “sos only”
    Is this sim card prob or phone?

    1. Ritik Jain
      Ritik Jain says:

      Hello Taufiq,
      Try setting up your sim card in the settings. Search for mobile networks. Or call on the customer care service of your SIM network.

  176. Ritik Jain
    Dominique De Leon says:

    Hi! Can you tell me how to remove the 3 bars on the top of my phone? It overlaps on the time in the homescreen. Need some advice please.

    1. Ritik Jain
      Ritik Jain says:

      Hello Dominique,
      Can you please send me the screenshot of the same to my personal mail

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